Coriena Dickson
Sherwood Park
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Representative
Care Givers Group
09.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Veterinary Assistant/Front Desk Receptionist
Lakeview Animal Hospital
10.2023 - 11.2024
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Crew Member
Mcdonalds
08.2022 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Veterinary Technician - Veterinary Science
Penn Foster
USA04-2026
Veterinary Assistant - Veterinary Science
CDI College
Calgary08-2023
Skills
- Problem-solving skills
- Data entry
- Customer service
- Verbal and written communication
- Critical thinking
- Client communication
- Workload balancing
- Time Management
Certification
Dog Safe 101 ( Animal First Aid)
CPR + First AID
WHIMIS
Timeline
Call Center Representative
Care Givers Group
09.2024 - Current
Veterinary Assistant/Front Desk Receptionist
Lakeview Animal Hospital
10.2023 - 11.2024
Crew Member
Mcdonalds
08.2022 - 09.2023
Dog Safe 101 ( Animal First Aid)
CPR + First AID
WHIMIS
Veterinary Technician - Veterinary Science
Penn Foster
Veterinary Assistant - Veterinary Science
CDI College
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