Corianna Underwood
Calgary,AB
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent customer service and administrative support. Leveraged expertise in conflict resolution and CRM to enhance customer satisfaction and foster repeat business. Demonstrated ability to mentor team members and manage complex problems, achieving significant improvements in service delivery. Skilled in negotiation and report generation, adept at building strong customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Save On Foods
Kamloops, British Columbia
11.2020 - 05.2025
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Confirmed items picked for orders by keying codes into system.
Optician Assistant
Classic Eyewear Today
Kamloops, British Columbia
07.2020 - 05.2025
- Provided advice on frame style selection according to individual facial features or personal preferences.
- Provided customer service to patients by answering questions and addressing concerns.
- Repaired broken frames using specialized tools such as screwdrivers or pliers.
- Processed payments for services rendered in an efficient manner.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
- Entered data into spreadsheets, and alphabetized folders and invoices.
- Filled out paperwork for insurance claims and processed insurance claims, verifying coverage and explaining benefits to patients.
- Educated customers on the benefits of different lenses and frames available.
Education
Bachelor of Business Administration - General Studies
Thompson Rivers University
Kamloops, BC05-2025
Skills
- Customer service
- Product promotion and education
- Administrative support
- Verbal and written communication
- Follow-up skills
- Negotiation strategies
- Conflict resolution and problem solving
- Customer relationship management (CRM)
- Report generation
Affiliations
- Currently learning Spanish and American Sign Language (ASL)
- Enjoys crocheting, reading and time spent at the gym
Experience with Animals
- Lead the GoFundMe in support of my dad receiving a service dog
- Dog sit for various friends
- Grew up with animals
References
References available upon request.
Timeline
Customer Service Representative
Save On Foods
11.2020 - 05.2025
Optician Assistant
Classic Eyewear Today
07.2020 - 05.2025
Bachelor of Business Administration - General Studies
Thompson Rivers University
Similar Profiles
Spencer LavioletteSpencer Laviolette
Meat Department Clerk/Customer Service Cashier at Save on FoodsMeat Department Clerk/Customer Service Cashier at Save on Foods
Thaily ZepedaThaily Zepeda
Cashier at Save on FoodsCashier at Save on Foods
JACK BURNARDJACK BURNARD
General Clerk at Save on FoodsGeneral Clerk at Save on Foods
Natalie GosseNatalie Gosse
Cashier/Customer Service at Save On FoodsCashier/Customer Service at Save On Foods
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC