Corey Payne
Summary
Result-driven professional with extensive client management, sales development, technical support, and business support experience acquired in multiple industries. Highly motivated and adaptable individual skilled in providing leadership and leveraging investigative, problem solving, and decision making skills to drive the achievement of organizational objectives. Exceptional communicator focused on developing positive working relationships with diverse clients, stakeholders, vendors and colleagues.
Overview
18
18
years of professional experience
Work History
Service Agent
Serco
05.2023 - Current
- Provide information and assistance related to driver examination services
- Review information, determine test(s) requirements, and conduct processes transactions and exams
- Identify license exchange privileges and/or test requirements for driver’s license applicants from other countries, provinces, and jurisdictions; assesses foreign license eligibility, translations, and letters of authentication from other countries
- Administer commercial license renewals, including medical examination reports and criminal record checks
Account Representative
Crawford And Company
11.2018 - 08.2019
- Serve as first point of contact with clients and communicate regarding protocols and workflows, billing, account information, and quality expectations
- Engage with clients to ensure performance standards are met and manage delivery of timely feedback
- Maintain exceptional knowledge of client processes and policies
- Analyzed service results and data including quality performance of agents on behalf of clients
- Organized and managed quarterly client calibration meetings
- Managed, communicated and updated new training and client protocols
PD Claims Advisor / Customer Service Rep
Crawford And Company
11.2017 - 11.2018
- Collaborated with external vendors to ensure continued fulfillment of client needs
- Engaged with internal and external clients to facilitate timely completion of claims
- Reviewed and investigated claims, gathered accurate statements from all parties involved, and processed accounts payable
- Addressed and resolved customer inquiries with respect to individual claims, company policies and protocols
- Assisted with assessing qualifications and skills of new employees
- Developed trust and rapport with diverse client base to enhance customer experience, supporting individuals, families, and businesses to resolve their claims
- Successfully mentored new employees through job shadowing activities
- Actively listened to client concerns and provided creative solutions for all parties involved
Licensed Sales Associate
Allianz Global Assistance
11.2014 - 08.2017
- Operate within fast-paced team environment with accountability for interpreting policies, providing information on benefits, and generating new quotes
- Managed timely registration of personal information and relevant policy data for new clients
- Modified existing policies and processed cancellations or refunds
- Continuously achieved monthly sales targets while maintaining all quality assurance standards
- Served on Health and Safety committee
- Ensured clients obtained most appropriate policies in consideration of their specific needs
Corporate Device & Provisioning Specialist
BlackBerry
04.2007 - 08.2012
- Collaborated closely with Research and Development division to manage rollout of all new products
- Delivered technical support to internal customers regarding hardware and carrier-related issues
- Continuously maintained internal ticketing system with focus on accuracy and completeness
- Developed and maintained key relationships with carriers
- Oversaw inventory management and shipment activities
- Repaired corporate devices for staff
- Contributed to ongoing research and development through activation and testing of competitor devices
- Gained experience working with executive leadership to further develop skills in highly demanding environment
Order Processing Representative
BlackBerry
05.2005 - 04.2007
- Primary contact for Business Units, liaising between Order Processing, Partner Operations, and Business divisions
- Produced daily reporting to stakeholders
- Managed global order processing to fulfill carrier device requirements
- Served as team’s dedicated Remedy Support technical specialist
Skills
- Account Management
- Sales & Business Development
- Client Relationship Management
- Team Collaboration
- Relationship Building
- Data Management
- Creative Problem Solving
- Cross Functional Leadership
- Customer Service Excellence
Timeline
Service Agent
Serco
05.2023 - Current
Account Representative
Crawford And Company
11.2018 - 08.2019
PD Claims Advisor / Customer Service Rep
Crawford And Company
11.2017 - 11.2018
Licensed Sales Associate
Allianz Global Assistance
11.2014 - 08.2017
Corporate Device & Provisioning Specialist
BlackBerry
04.2007 - 08.2012
Order Processing Representative
BlackBerry
05.2005 - 04.2007
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