Corey Zuckerman
Montreal,Canada
Summary
A results-driven sales leader with extensive experience in account management, business development, and customer service. Proven expertise in fostering strong client relationships, mentoring teams, and achieving business goals. Bilingual in English and French with certifications in financial investments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Account Management
Lightspeed Commerce
Montreal, Canada
10.2024 - Current
- Leading a team of account managers to achieve sales and retention targets through strategic planning and execution.
- Delivering weekly coaching sessions to enhance team performance and skills.
- Strategizing on account management best practices to drive business outcomes.
- Training and onboarding new hires to ensure alignment with company objectives.
Elite Account Manager II
Lightspeed Commerce
Montreal, Canada
08.2024 - 10.2024
- Excelled at identifying new opportunities for client growth, and business expansion.
- Successfully handled customer objections and mitigated churn through personalized solutions.
- Surpassed targets for both added Monthly Recurring Revenue (MRR) and Net Retention.
- Focused on upselling and delivering exceptional value to high-value client accounts.
Elite Account Manager
Lightspeed Commerce
Montreal, Canada
12.2023 - 08.2024
- Specialized in identifying untapped opportunities within the client portfolio to drive upselling initiatives.
- Consistently exceeded sales targets while ensuring customer satisfaction and retention.
- Mitigated churn by providing strategic solutions tailored to client needs.
- Achieved significant growth metrics through collaboration and innovative account strategies.
Senior Account Manager
Lightspeed Commerce
Montreal, Canada
10.2022 - 12.2023
- Focused on added Monthly Recurring Revenue (MRR) by identifying and executing upsell opportunities.
- Played a key role in customer renewals, ensuring long-term relationships and business continuity.
- Supported strategic initiatives aimed at achieving departmental sales goals.
- Developed tailored proposals to address client-specific needs and maximize revenue growth.
Account Manager
Lightspeed Commerce
Montreal, Canada
09.2021 - 10.2022
- Spearheaded efforts to drive MRR through proactive account management and customer engagement.
- Identified and closed upsell opportunities while fostering long-term client relationships.
- Managed client renewals to maintain a high level of customer retention.
- Delivered measurable results through targeted sales efforts and customer-focused solutions.Delivered tailored solutions to meet client needs and revenue goals
Associate Account Manager
Lightspeed Commerce
Montreal, Canada
04.2021 - 09.2021
- Contributed to sales growth by focusing on increasing Monthly Recurring Revenue (MRR).
- Assisted in customer renewals to ensure sustained partnerships and loyalty.
- Identified and nurtured upsell opportunities to expand client portfolios.
- Collaborated with team members to implement effective sales strategies.
Account Manager
MindGeek
Montreal, Canada
06.2020 - 05.2021
- Identified and captured new business opportunities, driving revenue growth.
- Managed campaigns and customer ad spend to ensure revenue delivery.
- Leveraged a net retention model to maintain and grow customer accounts.
- Sold additional ad space through tailored business strategies and client-specific solutions.
Account Executive & Business Development
Planned
Montreal, Canada
11.2019 - 04.2020
- Cold-called prospects to book demos for Business Development Representatives.
- First Sales Development Representative (SDR) for this startup; helped expand the company's footprint to New York City.
- Booked meetings with big brands, such as Rolex, ESPN, and Bloomingdale's.
- Assisted in product demos to showcase value and align solutions with client needs.
- Supported account management responsibilities to ensure seamless client experiences, and drive retention.
Personal Banking Associate
TD Bank
Montreal, Canada
11.2018 - 11.2019
- Provided tailored financial advice and client relationship management
Financial Service Representative
TD Bank
Montreal, Canada
05.2018 - 11.2018
- Guided clients on financial products and services, fostering long-term relationships
Customer Service Representative
TD Bank
Montreal, Canada
08.2014 - 05.2018
- Delivered exceptional customer service and supported clients' day-to-day banking needs
Sales Associate
Optician Alain Assedo
Montreal, Canada
12.2013 - 05.2014
- Ensured customer satisfaction through personalized product recommendations
Education
B.Comm - Major in Management, Minor in Marketing
Concordia University
Montreal, Quebec01.2019
D.E.C - Commerce
Vanier College
Montreal, Quebec01.2014
Skills
- Customer Service
- Sales Leadership
- Account Management
- Business Development
- Financial Planning
- Team Mentorship
Certification
Investment Funds in Canada (IFIC)
Additional Information
Proficient in leveraging data-driven tools to optimize sales strategies., Experienced in cross-functional collaboration to drive business outcomes.
Awards
- DVP Challenge, TD Canada Trust, 09/01/15, Awarded to the employee who surpasses sales goals by 250%
- DVP Challenge, TD Canada Trust, 09/01/16, Awarded to the employee who surpasses sales goals by 250%
- DVP Challenge, TD Canada Trust, 09/01/17, Awarded to the employee who surpasses sales goals by 250%
- President's Club Award, Lightspeed Commerce, 06/01/22, 152% Achievement for the year. Annual award given to the highest performers in the company.
- Account Manager of the Year, Lightspeed POS, 06/01/23, Awarded to the top-performing Account Manager globally (North America, Europe, and Australia). 208% of yearly target.
- President's Club Award, Lightspeed Commerce, 06/01/24, 156% Achievement for the year. Annual award given to the highest performers in the company.
Languages
- English, Native/Bilingual
- French, Full Professional Proficiency
Timeline
Manager, Account Management
Lightspeed Commerce
10.2024 - Current
Elite Account Manager II
Lightspeed Commerce
08.2024 - 10.2024
Elite Account Manager
Lightspeed Commerce
12.2023 - 08.2024
Senior Account Manager
Lightspeed Commerce
10.2022 - 12.2023
Account Manager
Lightspeed Commerce
09.2021 - 10.2022
Associate Account Manager
Lightspeed Commerce
04.2021 - 09.2021
Account Manager
MindGeek
06.2020 - 05.2021
Account Executive & Business Development
Planned
11.2019 - 04.2020
Personal Banking Associate
TD Bank
11.2018 - 11.2019
Financial Service Representative
TD Bank
05.2018 - 11.2018
Customer Service Representative
TD Bank
08.2014 - 05.2018
Sales Associate
Optician Alain Assedo
12.2013 - 05.2014
Investment Funds in Canada (IFIC)
B.Comm - Major in Management, Minor in Marketing
Concordia University
D.E.C - Commerce
Vanier College
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