Nicole Yeo
O'Leary,PE
Summary
Dynamic professional with a strong background in customer service at P and J MacNeil Enterprises. Proven ability to enhance customer satisfaction through effective conflict resolution and exceptional communication skills. Adept at cash handling and merchandise restocking, consistently fostering positive relationships that drive repeat business and loyalty.
I have always strived to be a punctual and hardworking staff member consistently looking at new ways to improve overall day to day operations while staying positive and learning in todays ever changing market.
Overview
18
18
years of professional experience
Work History
Cashier
P and J MacNeil Enterprises
Bloomfield PEI
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Early Childhood Educator
Nicole Yeo
O'Leary, PE
08.2015 - 09.2023
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
- Dealt with payroll and balancing of business finances.
- Worked hand in hand with CPS and local school and government groups to care for children in and around their system upholding strict confidentiality agreements while promoting safe spaces.
- Filed taxes and end of year statements as well as basic accounting issues to both parents and CRA directly.
- Worked with Autistic and non verbal children with a multitude of different behavioural issues.
- Cooked and provided meals directly. Followed strict dietary outlines for some children making sure each individual health concern was upheld with the up most importance.
Call Center Representative
IOS Call Centre
Bloomfield PEI
07.2013 - 05.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Chef
Rodd Mill River Resort
Fortune Cove PEI
01.2009 - 06.2013
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Cooked for multiple banquets of 100+ people or more as well as but including multiple different functions on the same day.
- Organized several different weddings and conferences for large clients and catered to many dietary needs.
- Created and managed both breakfast and brunch menus to ensure the highest quality and uniqueness in food prep showcasing all that PEI LOCAL food has to offer.
Crew Member
Tim Hortons
Woodstock Pei
01.2007 - 11.2007
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
- Dealt with payroll and balancing of business finances.
- Worked hand in hand with CPS and local school and government groups to care for children in and around their system upholding strict confidentiality agreements while promoting safe spaces.
- Filed taxes and end of year statements as well as basic accounting issues to both parents and CRA directly.
- Worked with Autistic and non verbal children with a multitude of different behavioural issues.
- Cooked and provided meals directly. Followed strict dietary outlines for some children making sure each individual health concern was upheld with the up most importance.
Education
Business Management - Business Administration And Management
Penn Foster College
Pennsylvania 05.2024
Grade 12 Diploma -
Westisle Composite High School
Elmsdale, PE06.2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Complex Problem-solving
- Merchandise restocking
- POS system operations
- Retail merchandising
- Loyalty program promotion
Languages
English
Full Professional
Volunteer activities
- Heavily involved with our local church teaching Sunday school as well as planning and organizing community events.
- Involved in community reach out programs through our local church to both teach and reach out to those in critical need.
- Helped organize and plan a local “free yard sale” through our local church to help those in our community offering refreshments, clothing, toys, bibles.
- Helped organize “operation shoebox” within our community through our local church where items are sent away at Christmas time to family’s in direct need all over the world.
- Co lead several Bible studies through our local church.
- Helped organize “operation backpack” within our community as well as in the summerside area. A program designed to help children kindergarten to grade twelve with books and stationary to hopefully have a productive year.
- Heavily involved with IWK fundraising through various projects.
- Volunteered in our community for a golf tournament meant to raise money for different charities serving beverages and cooking food.
- Heavily involved with the Canadian Celiac Association.
- Heavily involved with Community Inclusions and Disability PEI.
- Served as a member of the O’Leary Elementary Home and School Association.
- Volunteered as team lead for many O’Leary elementary school events such as provincial science fairs and heritage fairs
- Co coached several PEI Provincial track and field events for O’Leary Elementary School.
- Helped organize several O’Leary PEI Potato Blossom Events including BBQ’s, face painting and carnival games.
- Volunteered time cooking and washing dishes for the westisle school kitchen serving children at breakfast and noon time.
- Coached bowling and mentored young children in our community learn the sport.
References
Peter MacNeil
902 960-1485
Margaret Decourcey
902-856-0473
Brent Seaward
1-709-694-4165
Olivia Wilson
902-978-0955
Stephanie MacNeil
902-856-9460
Timeline
Cashier
P and J MacNeil Enterprises
09.2023 - Current
Early Childhood Educator
Nicole Yeo
08.2015 - 09.2023
Call Center Representative
IOS Call Centre
07.2013 - 05.2014
Chef
Rodd Mill River Resort
01.2009 - 06.2013
Crew Member
Tim Hortons
01.2007 - 11.2007
Business Management - Business Administration And Management
Penn Foster College
Grade 12 Diploma -
Westisle Composite High School