COREY WILKER
Regina,SK
Summary
Ambitious Operations leadership with more than 20 years’ experience in the Transport Industry. Shop experience versed in all operational and financial aspects of fleet management, equipment rentals & Leasing, quality control, inventory control, maintenance management and customer service. Applies strong analytical and critical thinking skills to solve operational problems. Core Qualifications Employee development and Diagnostics knowledge management Calm under pressure Expense control Sound judgment Inventory management Scheduling Inventory control procedures Proficient in electrical repairs Scheduling Perform Well In high Demand Customer service-oriented Mechanically-inclined First Aid & CPR Fast Learning Contract /Lease Management Team Building Class 3A Drivers License Excellent written and verbal Communication
Overview
17
17
years of professional experience
Work History
Branch Manager
UAP/NAPA
Regina, SK
11.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Service Manager
Fort Garry Industries
Regina, Sk
10.2018 - 10.2022
- Experienced service management with demonstrated history of working in transportation/trucking/railroad industry
- Skilled in Operations Management, Microsoft Word,
- Sales, New Account Management, and Customer Relationship Management (CRM)
- Strong professional knowledge in wide range of service industries
- Manage scheduling, training, supplies and materials for 8 technicians
- Continuously communicate with Customers, parts and technicians to be efficient and cost effective
- Create team atmosphere and coach employees to there strengths
- Analyze P&L statements to effectively balance needs of the company and employees
- Implement safety
- Procedures and tool box talks for safe and effective work environments
Production & Service Manager
Commercial Truck Equipment
Regina, Sk
04.2016 - 10.2018
- Includes scheduling appropriate technician with there strengths
- Over seeing all operations of service and production
- Facility
- Assuring proper tooling and upkeep
- Managing material and supplies
- Promoted to Production & Service Manager in fall of 2017
- Responsible for production of Wide variety of products ranging from Tow Trucks, Crane Trucks, Flat Decks with articulating
- Cranes, Carrier Trucks, Gravel Trucks, Tilt Beds, etc
- Determined by product overview technicians
- Scheduled accordingly builds ranging in time from 20 hrs - 500 hrs
- All builds time sensitive and needed to meet completion dates
- Responsible to maintain schooling, tooling, training, materials and supplies
- Ensure all engineering, stability, dielectric and or NDT certifications are met.
- Organized work to meet demanding production goals.
Shop Foreman/Fleet Manager
Warner Leasing Company Ltd, Warner Truck Industries
Regina, Sk
11.2013 - 04.2016
- My position started as a shop foreman with Warner Truck Industries
- My responsibilities included supervision of more than 25 Technicians, including but not limited too
- Diagnostic and mechanical mentoring, scheduling of corresponding work to Technicians
- Cleanliness of 13 Bay Repair Facility, Health & Safety
- Correct documentation and billing of repair orders
- Technician efficiency number/ percents
- Test drives
- I did eventually take a position within the company looking after the Rental and
- Leasing Company
- This included 51 units and two employees
- It has grown to over 160 units
- Duties included maintenance and repairs, semiannual/ annual safety inspections
- Insurance and plating, monthly billing, liens, Rental and or lease agreements
- Short and long term contracts
- I am currently managing four employees and 160 units to date, I have also acquired an Isuzu Dealership at the end of May 2016 which I am also managing parts, service, and recently sales.
Service Manager
Richards Transport LTD
Regina, Sk
05.2013 - 08.2013
- My position at Richards Transport it was my everyday duty striving for responsibility to, assign, and supervise repairs in a 6 bay shop
- My responsibilities also include schedule ordering everyday parts, stock, tools and supplies, cleanliness of the shop, assist technicians in mechanical diagnosis and repairs as needed
- It is also my position to communicate with the operations manager on a day to day basis of progress and details of maintenance and repairs, subbed work, attendance, and schedule.
Service Manager
Action Express LTD
Regina, Sk
10.2007 - 05.2013
- As a part of Action Express I looked after a large fleet day in and day out
- At the time they had 18 transport trucks across Canada at any given time, as well as 14 Canada post and in town delivery vehicles
- It was my continuous responsibilities to make sure equipment was serviced and well maintained, including annual and semiannual certifications on over 50 pieces of equipment
- I was currently in the position as I had extensive knowledge and experience in the repairs of transport trucks, trailers and automotive.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Robert Usher Collegiate
Regina, SK2001
Skills
- Employee Safety Training
- Workplace Safety
- Employee Relations
- Quality Control
- Conflict Resolution
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Work Planning and Prioritization
- Cost Management
- Critical Thinking
- Worker Training
- Health and Safety Regulations
- Customer Service
- Scheduling and Coordinating
- Service Quality Management
Languages
English
Full Professional
Timeline
Branch Manager
UAP/NAPA
11.2022 - Current
Service Manager
Fort Garry Industries
10.2018 - 10.2022
Production & Service Manager
Commercial Truck Equipment
04.2016 - 10.2018
Shop Foreman/Fleet Manager
Warner Leasing Company Ltd, Warner Truck Industries
11.2013 - 04.2016
Service Manager
Richards Transport LTD
05.2013 - 08.2013
Service Manager
Action Express LTD
10.2007 - 05.2013
Robert Usher Collegiate