Corey Tiede
Calgary,AB
Summary
Dynamic customer service professional with a proven track record at Air Canada, excelling in communication and problem-solving. Recognized for enhancing passenger experiences and fostering loyalty through empathetic interactions. Skilled in optimizing workflows and resolving inquiries efficiently, ensuring high standards of service and trust-building with clients and colleagues alike.
Overview
2014
2014
years of professional experience
Work History
Concierge
Air Canada
- Delivered exceptional customer service to enhance passenger experience during travel.
- Coordinated luggage handling and special requests for diverse clientele.
- Assisted passengers with itinerary changes, ensuring seamless travel transitions.
- Provided local area information and recommendations for travelers' convenience.
- Monitored flight schedules to inform passengers of delays or gate changes promptly.
- Developed strong relationships with frequent travelers, fostering loyalty and repeat business.
- Collaborated with airline staff to streamline check-in and boarding processes.
- Resolved passenger inquiries and complaints in a timely manner, maintaining satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Customer Solutions Representative
Air Canada
Calgary, AB
08.2013 - 2018
- Assisted customers with inquiries regarding flight bookings and travel policies.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided support to team members in managing high-volume customer interactions.
- Adapted quickly to changes in systems and procedures, ensuring seamless service delivery.
- Maintained knowledge of airline regulations and procedures to provide accurate information.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed escalated cases with care and efficiency, working closely with other departments when necessary for issue resolution.
- Kept up-to-date with industry trends and changes in product offerings so as to maintain relevant knowledge that could be shared with customers upon request.
- Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
- Collaborated with team members to optimize workflow processes, increasing productivity and enhancing customer experience.
- Demonstrated adaptability through continuous learning of new systems and processes in a fast-paced environment, ensuring seamless integration into daily workflow.
- Improved team morale by actively participating in team-building activities and offering constructive feedback during meetings.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Weight and Balance Load Planner
CargoJet
Calgary, AB
06.2005 - 08.2013
- Developed optimized loading plans to maximize cargo space and minimize transportation costs.
- Analyzed shipment data to improve load efficiency and enhance operational workflows.
- Collaborated with cross-functional teams to coordinate timely deliveries and resolve logistical challenges.
- Utilized advanced planning software to create accurate cargo distribution strategies.
- Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
- Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of the supply chain.
- Streamlined load planning processes by implementing efficient scheduling and routing strategies.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
Education
No Degree - Golf Course Management
University of Guelph
GuelphHigh School Diploma -
Dr. EP Scarlett
Calgary, ABSkills
I am an individual with excellent communication and in-person customer service skills I am approachable, attentive, and confident without being overbearing
Listening actively, maintaining good eye contact, and using clear, friendly language that makes others feel understood and respected is important to me
My tone is calm and professional, even in challenging situations
I take pride in being empathetic and patient, able to read body language and emotional cues to respond appropriately
When problems arise, I stay solution-focused, explain options clearly, and follow through on commitments
I ask thoughtful questions, confirm understanding, and ensure my colleagues are valued
In my opinion building trust creates positive experiences, and leaves my colleagues feeling heard, helped, and confident when communicating with me
Languages
English
Full Professional
French
Limited Working
Accomplishments
Here are a few of my favourite lifetime accomplishments below.
-Being a proud father to two teenage sons is my proudest, accomplishment. A quiet, steady kind of pride and accomplishment that shows up in small moments more than grand speeches. It’s watching them grow into themselves testing boundaries, forming opinions, standing a little taller each year and realizing that the boys who once needed your hand now mostly need your trust.
-My sons and I have created a company called Cevenfooter that measures height on a growth chart board. Becoming an entrepreneur has taught me patience above all else.
Timeline
Customer Solutions Representative
Air Canada
08.2013 - 2018
Weight and Balance Load Planner
CargoJet
06.2005 - 08.2013
Concierge
Air Canada
No Degree - Golf Course Management
University of Guelph
High School Diploma -
Dr. EP Scarlett