Corey Sparks
Arab
Summary
Dynamic Customer Service Representative with a proven track record at Site One Landscape Supply, where I excelled in managing high-stress situations and resolving customer complaints with empathy, boosting loyalty and repeat business. Skilled in active listening and data entry, I effectively balanced customer needs with company policies, demonstrating critical thinking and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Site One Landscape Supply
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Elementary
Certification
Skid loader Certification
Drainage Certification
Timeline
Customer Service Representative
Site One Landscape Supply
02.2022 - Current
Skid loader Certification
Drainage Certification
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