Corey McCann
Stockton
Summary
Reliable and resourceful IT professional with 2 years of experience as a Field Technician in the dental industry. Bachelor's in Information Technology from Arizona State University (December 2022) and CompTIA A+ certified. Skilled in remote and on-site support, hardware and software troubleshooting, network setup, VoIP, system imaging, and database administration. Proficient with tools like Zoho Assist, ScreenConnect, and TeamViewer, and experienced in managing dental-specific equipment and practice management software.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Field Technician
I.T. Group Medical LLC
Stockton
01.2023 - Current
- - Deliver on-site and remote IT support to dental offices across multiple locations
- - Set up, configure, and maintain computer systems, VoIP phones, dental imaging devices, scanners, and printers
- - Troubleshoot dental-specific software, ensuring integration and performance across all workstations
- - Use remote tools (Zoho Assist, ScreenConnect, TeamViewer) to diagnose and resolve issues quickly
- - Perform data backup, imaging, and recovery using Acronis tools
- - Assist with basic network and database administration, including updates and connectivity
- - Train end users and provide ongoing technical support to staff and administrators
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ12.2022
Skills
- - Hardware/Software: Windows OS, desktops, laptops, printers, scanners, VoIP phones, dental imaging systems
- - Remote Support: Zoho Assist, ConnectWise ScreenConnect, TeamViewer
- - Networking: Basic LAN/WAN setup, router/switch configuration, Wi-Fi troubleshooting
- - Backup & Imaging: Acronis Cyber Protect, system cloning, software recovery
- - Databases: Entry-level database administration and troubleshooting
- - Practice Management Software: Experienced with Open Dental, Eaglesoft, Dentrix, and other platforms
- - MSP Tools: Microsoft Intune, Endpoint Manager, Azure AD basics
- - Other: Software installations, updates, patching, documentation, staff tech support
Certification
- CompTIA A+ Certified
Additional Information
- - Strong interpersonal and communication skills
- - Available for flexible scheduling, on-site support, and after-hours emergencies
- - Experienced working independently and as part of a distributed IT support team
Timeline
IT Field Technician
I.T. Group Medical LLC
01.2023 - Current
Bachelor of Science - Information Technology
Arizona State University
Similar Profiles
Şəfəq ALLAHVERDİYEVAŞəfəq ALLAHVERDİYEVA
IT Project Manager\ Business Analyst at Do İ.T. LLCIT Project Manager\ Business Analyst at Do İ.T. LLC
Youssef SadakiYoussef Sadaki
Digital Marketing Specialist at Western I.T. GroupDigital Marketing Specialist at Western I.T. Group
Yanwen JiangYanwen Jiang
NA at I.T Fashion Group, China World Trade CenterNA at I.T Fashion Group, China World Trade Center
Logan MillardLogan Millard
Plumber Supervisor at PC Plumbing and Air ConditioningPlumber Supervisor at PC Plumbing and Air Conditioning
Mario VargasMario Vargas
Sales Associate at Pizza MikeSales Associate at Pizza Mike