Corey McCann
Stockton
Summary
Reliable and resourceful IT professional with 2 years of experience as a Field Technician in the dental industry. Bachelor's in Information Technology from Arizona State University (December 2022) and CompTIA A+ certified. Skilled in remote and on-site support, hardware and software troubleshooting, network setup, VoIP, system imaging, and database administration. Proficient with tools like Zoho Assist, ScreenConnect, and TeamViewer, and experienced in managing dental-specific equipment and practice management software.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Field Technician
I.T. Group Medical LLC
Stockton
01.2023 - Current
- - Deliver on-site and remote IT support to dental offices across multiple locations
- - Set up, configure, and maintain computer systems, VoIP phones, dental imaging devices, scanners, and printers
- - Troubleshoot dental-specific software, ensuring integration and performance across all workstations
- - Use remote tools (Zoho Assist, ScreenConnect, TeamViewer) to diagnose and resolve issues quickly
- - Perform data backup, imaging, and recovery using Acronis tools
- - Assist with basic network and database administration, including updates and connectivity
- - Train end users and provide ongoing technical support to staff and administrators
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ12.2022
Skills
- - Hardware/Software: Windows OS, desktops, laptops, printers, scanners, VoIP phones, dental imaging systems
- - Remote Support: Zoho Assist, ConnectWise ScreenConnect, TeamViewer
- - Networking: Basic LAN/WAN setup, router/switch configuration, Wi-Fi troubleshooting
- - Backup & Imaging: Acronis Cyber Protect, system cloning, software recovery
- - Databases: Entry-level database administration and troubleshooting
- - Practice Management Software: Experienced with Open Dental, Eaglesoft, Dentrix, and other platforms
- - MSP Tools: Microsoft Intune, Endpoint Manager, Azure AD basics
- - Other: Software installations, updates, patching, documentation, staff tech support
Certification
- CompTIA A+ Certified
Additional Information
- - Strong interpersonal and communication skills
- - Available for flexible scheduling, on-site support, and after-hours emergencies
- - Experienced working independently and as part of a distributed IT support team
Timeline
IT Field Technician
I.T. Group Medical LLC
01.2023 - Current
Bachelor of Science - Information Technology
Arizona State University
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