Corey Farrell
Winnipeg,MB
Summary
With a proven track record at Canadian Linen and Uniform Service, I excel in customer service and active listening, enhancing client retention and loyalty. Expert in resolving high-stress situations and training staff, my approach boosts sales and customer satisfaction. Achievements include significantly increasing repeat business through empathetic problem resolution and effective conflict management.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Canadian Linen and Uniform Service
09.2010 - Current
Service customers on a weekly basis and every other week and monthly. Providing them with clean linens, uniforms, mats and washroom supplies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Retail Supervisor
Winnipeg Football Club
09.2006 - 08.2010
- Developed rapport with customers through active listening skills, leading to higher sales volume.
- Resolved customer complaints swiftly and effectively.
- Maintained professionalism under pressure, often a high stress, busy environment, especially on game days.
Education
Grade 12 -
Glenlawn Collegiate
Winnipeg, MB06.1996
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Customer relations
- Client relations
- Product knowledge
- Staff training
- Building rapport
- Sales expertise
Languages
English
Full Professional
Timeline
Customer Service Representative
Canadian Linen and Uniform Service
09.2010 - Current
Retail Supervisor
Winnipeg Football Club
09.2006 - 08.2010
Grade 12 -
Glenlawn Collegiate
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