Corey Ekroth
Fort McMurray,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Mining Service Manager
Liebherr-Canada
07.2013 - 07.2024
- Developed and maintained positive relationships with customers. Discuss service needs and offer available solutions and complaint resolution.
- Hired, trained and supervised team of service staff members to meet business goals while maintaining productivity and quality of service.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Senior Superintendent
KMC Mining
01.2009 - 12.2011
- Championed continuous improvement efforts within the company to foster a culture of innovation among team members.
- Oversaw complex projects from conception to completion while ensuring strict adherence to budgetary constraints and deadline expectations. Demonstrated exceptional organizational skills and adaptability under pressure
- Reduced safety incidents by conducting thorough risk assessments and implementing proactive safety measures.
- Resolved conflicts among team members swiftly and diplomatically to maintain a positive work environment conducive to optimal productivity.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Maintained safety onsite and upheld all OSHA regulations.
- Scheduled and supervised maintenance and repair of equipment.
- Established strong relationships with vendors, negotiating favorable terms for materials and services while maintaining high-quality results.
Technical Advisor
KMC Mining
01.2007 - 01.2009
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
- Contributed technical oversight to assist team project fulfillment.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
- Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.
Shift Foreman
KMC Mining
01.2002 - 01.2007
- Ensured timely completion of projects by closely monitoring progress, adjusting schedules, and reallocating resources as needed.
- Conducted regular equipment audits to identify potential areas for improvement or replacement needs, ensuring optimal performance at all times.
- Performed root cause analysis on production issues, implementing effective solutions to prevent future occurrences.
- Facilitated clear communication between management and staff, fostering a more cohesive work environment.
- Supervised shift personnel effectively, assigning tasks based on skills and experience for maximum productivity.
- Maintained high safety standards with regular inspections, resulting in a reduced number of workplace incidents.
- Managed emergencies and unforeseen challenges with poise and efficiency, minimizing disruptions to production schedules and maintaining a calm work environment.
- Mentored junior team members for professional growth, leading to higher job satisfaction and retention rates.
Heavy Duty Mechanic
KMC Mining
01.2001 - 01.2002
- Diagnosed faults or malfunctions to determine required repairs, using engine diagnostic equipment.
- Established a reputation for exceptional problem-solving skills, acting as a go-to resource for colleagues encountering complex mechanical issues in the field.
- Increased efficiency in the workplace by consistently organizing tools, equipment, and workspaces for optimal productivity.
- Reduced downtime of essential equipment through timely diagnosis and repair of mechanical issues, ensuring smooth operations at all times.
- Stayed current with industry advancements and best practices by attending relevant workshops, training sessions, and conferences as needed.
Automotive Technician
KMC Mining
10.2000 - 01.2001
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician Apprentice
Parkland Ag & Auto
07.1995 - 10.2000
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Upheld strict safety standards during all repair procedures, minimizing workplace accidents and injuries.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
Education
Canadian Management Center
Edmonton, ABApprenticeship -
NAIT
Edmonton, ABHigh School Diploma -
LJHS
Barrhead, AB06.1994
Skills
- Service Quality Management
- Forecasting
- Multitasking and Organization
- Problem-Solving and Resolution
- Team Collaboration and Leadership
- Workplace Safety Policies & Procedures
- KPI Monitoring
- Documentation And Reporting
- Quality Assurance
- Service Scheduling
- Operational Efficiency
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Timeline
Mining Service Manager
Liebherr-Canada
07.2013 - 07.2024
Senior Superintendent
KMC Mining
01.2009 - 12.2011
Technical Advisor
KMC Mining
01.2007 - 01.2009
Shift Foreman
KMC Mining
01.2002 - 01.2007
Heavy Duty Mechanic
KMC Mining
01.2001 - 01.2002
Automotive Technician
KMC Mining
10.2000 - 01.2001
Automotive Technician Apprentice
Parkland Ag & Auto
07.1995 - 10.2000
Canadian Management Center
Apprenticeship -
NAIT
High School Diploma -
LJHS
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