Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Corey Dillon

Grass Valley

Summary

Results-driven leader with a strong background in customer service and kitchen operations. Proven ability to enhance customer experiences and foster team collaboration to achieve operational efficiency.

Overview

15
15
years of professional experience

Work History

Head Customer Service Representative

Golden State Patient Care
Colfax
12.2017 - Current
  • Led customer service team to enhance patient care experience.
  • Managed daily operations of customer service department efficiently.
  • Resolved customer inquiries using company's support systems effectively.
  • Fostered a positive work environment encouraging teamwork and collaboration.
  • Resolved escalated customer issues in a timely manner.
  • Managed daily operations of the Customer Service Department.
  • Served as a liaison between customers and other departments when necessary.

Head Chef/Business Owner

Self-employeed
Auburn
08.2012 - 11.2017
  • Designed innovative menus highlighting seasonal ingredients and local flavors.
  • Managed kitchen operations ensuring high standards of food safety and hygiene.
  • Supervised kitchen staff, providing training and guidance on culinary techniques.
  • Collaborated with suppliers to source high-quality ingredients for daily specials.
  • Implemented inventory management practices to minimize waste and control costs.
  • Trained new kitchen staff in food safety regulations and proper cooking techniques.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
  • Ordered food supplies from vendors to maintain adequate stock levels.
  • Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.
  • Organized special events such as banquets or catering services when required.
  • Maintained accurate records of inventory, sales, labor costs, and other operational costs.
  • Organized kitchen staff to ensure efficient operations during peak service hours.
  • Monitored quality, presentation and quantities of plated food across line.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Resolved conflicts between employees or customers in a timely manner.

chef

Blue Coyote Taqueria
Colfax
03.2010 - 03.2012
  • Managed kitchen operations and ensured compliance with health regulations.
  • Trained and supervised junior chefs in culinary techniques and kitchen safety.
  • Inspected kitchen equipment for cleanliness and functionality prior to use.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Stored foods correctly using correct storage containers and labelling systems.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Maintained inventory levels and ordered supplies as needed for daily operations.

Education

Associate of Science - Culinary Arts And Science Restaurant Management

Scottsdale Culinary Institute
Scottsdale, AZ
06-1995

Skills

  • Customer relationship management
  • Service operations management
  • Complaint resolution
  • Team leadership
  • Support systems proficiency
  • Quality assurance

Affiliations

  • Avid FlyFisherman
  • Land Conservation
  • Youth Mentor for Hunting Groups

References

References available upon request.

Timeline

Head Customer Service Representative

Golden State Patient Care
12.2017 - Current

Head Chef/Business Owner

Self-employeed
08.2012 - 11.2017

chef

Blue Coyote Taqueria
03.2010 - 03.2012

Associate of Science - Culinary Arts And Science Restaurant Management

Scottsdale Culinary Institute

Similar Profiles

CREATE PROFILE
Corey Dillon