Accomplished Technology Manager with a proven track record at Provincial Credit Union, enhancing technology efficiency and cybersecurity. Expert in IT governance and organizational change management, I've led teams to streamline processes and foster innovation, achieving significant cost savings and improved project outcomes. Skilled in cultivating stakeholder relationships and mentoring junior staff, I drive sustainable growth and risk mitigation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technology Manager
Provincial Credit Union
02.2020 - Current
Improved overall technology efficiency by implementing streamlined processes and system upgrades.
Implemented standardized documentation practices across all IT projects to improve consistency, accuracy, and knowledge transfer.
Maintained secure computing environment through implementation of robust cybersecurity measures and employee education programs.
Championed best practices for project management methodologies within the organization leading to improved project outcomes.
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Directed technological improvements, reducing waste and business bottlenecks.
Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Advised management on best practices related to risk management, corporate governance, and process improvements.
Ensured secure handling of sensitive information by establishing robust data governance policies and procedures.
Assisted in the development of governance plans for managing the lifecycle of information stored within the organization's SharePoint environment.
Senior Systems Analyst
Kootenay Savings Credit Union
05.2013 - 01.2020
Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
Championed continuous improvement initiatives, driving process optimization across multiple departments.
Identified areas requiring further streamlining or automation resulting in cost savings without compromising service quality.
Evaluated emerging technologies to stay current with industry trends, providing informed recommendations on potential improvements.
Implemented robust security measures to protect sensitive data and minimize the risk of cyber threats.
Mentored junior analysts, fostering a supportive learning environment that enabled professional growth within the team.
Managed project timelines and budgets effectively, consistently delivering projects on time and within budget constraints.
Education
Computer Science - Network And Information Systems Specialist
Toronto School of Business
Skills
Information Technology Governance
Policy Writing and Implementation
Contract acquisition
IT risk management
Cybersecurity management
IT infrastructure
End user support
Application integration
Business intelligence
Organizational change management
Accomplishments
Achieved increased work flow efficiencies by introducing Power Automate for document management, and approval tasks.
Supervised team of 3-15 staff members for over 10 years
Achieved operational by introducing Zendesk Ticketing system where none existed in the past.
Collaborated with many several teams across several projects to increase operational efficiency. (Disaster Recovery Site, Migration to M365, SharePoint Cloud, Genesys Call Centre etc)
Certification
CompTIA Certification
CompTia A+ (Credential ID: COMP001020377701)
Microsoft Cert: Installing and Configuring windows Server 2012 – (Credential ID: Q6UJ9060FCEW)
Mental Health and CSA Standard: BCFED Health and Safety Centre. (Credential ID: 191210)
Interests
Martial Arts (Black Belt in Brazilian Jiu-Jitsu and Judo
Participating in local clean-up initiatives
Crafting and DIY Projects
Avid Reader
I enjoy helping others and giving back to the community
Gardening
Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Technology Manager
Provincial Credit Union
02.2020 - Current
Senior Systems Analyst
Kootenay Savings Credit Union
05.2013 - 01.2020
Computer Science - Network And Information Systems Specialist
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Recreation Centre Maintenance Assistant at Cavendish Farms Community Events CentreRecreation Centre Maintenance Assistant at Cavendish Farms Community Events Centre