Corey Campbell
New Minas,NS
Summary
Dynamic leader with a proven track record in operations management and documentation, notably at Wine Kitz. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional problem-solving and operational efficiency. Skilled in both technical support and strategic business planning, achieving significant improvements in service delivery and cost reduction.
Overview
25
25
years of professional experience
Work History
Owner/Operator Retail Store
Wine Kitz
01.2010 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Computer Support Specialist
Subtotal POS Systems
08.2007 - 11.2009
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Reduced downtime for users with efficient troubleshooting, problem diagnosis, and resolution of hardware and software issues.
Computer Technician
Highbury Traders Inc
11.2003 - 07.2008
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Reduced downtime for end-users by promptly addressing hardware failures and performing necessary repairs or replacements.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects on time and within budget.
Internet Technical Support Representative
Online Support
08.1999 - 11.2003
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
- Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Certificate of Technical Studies - Computer Science
Kings Tech NSCC
Kentville, NS1999
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
Languages
English
Timeline
Owner/Operator Retail Store
Wine Kitz
01.2010 - Current
Computer Support Specialist
Subtotal POS Systems
08.2007 - 11.2009
Computer Technician
Highbury Traders Inc
11.2003 - 07.2008
Internet Technical Support Representative
Online Support
08.1999 - 11.2003
Certificate of Technical Studies - Computer Science
Kings Tech NSCC
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