Corey Burns
Niverville,MB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Sales Resolution Manager
Eblock
06.2023 - 02.2024
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed a team of resolution specialists, ensuring effective communication and collaboration for optimum results.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced case backlog through prioritization and effective time management strategies.
Sales Manager
River City Ford
10.2017 - 02.2023
- Recruited and hired top-level talent to add value and expertise to sales department.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Worked well in a team setting, providing support and guidance.
Sales Manager
Crown Automotive Group
04.2013 - 09.2017
- Recruited and hired top-level talent to add value and expertise to sales department.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
Education
High School Diploma -
Carman Collegiate
Carman, MB06.1995
Skills
- Lead Generation
- Brand Management
- Performance Evaluations
- Hiring and Training
- Team building
- Flexible and Adaptable
- Onboarding and Orientation
- Negotiation and Conflict Resolution
- Decision-Making
- Goal Setting
- Employee Coaching and Mentoring
Languages
English
Full Professional
Timeline
Sales Resolution Manager
Eblock
06.2023 - 02.2024
Sales Manager
River City Ford
10.2017 - 02.2023
Sales Manager
Crown Automotive Group
04.2013 - 09.2017
High School Diploma -
Carman Collegiate
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