Corene MacMillan
New Westminster,BC
Summary
Driven by a passion for customer satisfaction, successfully enhanced customer experiences at Canada Bread through expert complaint handling and active listening. Leveraged problem-solving abilities and product knowledge to increase customer retention. Skilled in staff training and money handling, consistently exceeded performance metrics, fostering a customer-centric culture and driving results.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Canada Bread
07.2006 - 01.2012
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Promoted company brand and unique offerings through personalized customer service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Cashier
M&M Meat Shops
05.2004 - 10.2006
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Co Owner/Manager of Operations
Cravings Coffee And Bakery
09.1997 - 09.2003
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed financial operations and investments to maximize profits and minimize costs.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Established team of motivated and highly skilled employees to help run business.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Langley Senior Secondary
Langley, BC06.1997
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Problem-solving abilities
- Customer Relations
- Active Listening
- Product Knowledge
- Staff Training
- Stock management
- Scheduling
- Paperwork Processing
- Money handling abilities
- Recordkeeping strengths
- Store maintenance
- Filing
- Quality Control
- Sales closing
Languages
English
Full Professional
Timeline
Customer Service Officer
Canada Bread
07.2006 - 01.2012
Customer Service Cashier
M&M Meat Shops
05.2004 - 10.2006
Co Owner/Manager of Operations
Cravings Coffee And Bakery
09.1997 - 09.2003
High School Diploma -
Langley Senior Secondary
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