Rosita Barahona
Kingston,ON
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
11
11
years of professional experience
Work History
Sales Manager
Sunglass Hut
06.2022 - Current
- Resolved customer relations issues promptly, leading to improved client satisfaction and retention.
- Boosted sales revenue by developing and executing targeted sales strategies.
- Cultivated long-term client relationships through exceptional customer service and proactive follow-ups.
- Led a high-performing sales team by delivering motivational coaching and implementing performance-based incentive programs.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed weekly staff scheduling, maintaining 100% coverage while accommodating employee availability.
- Trained new and existing staff to ensure compliance with company policies and operational procedures
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Sales Associate
Sunglass Hut
06.2014 - 06.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased add-on sales through upselling warranties and protection plans
- Managed large cash deposits and payments while adhering to company policies
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
Certificate - Hairstyling
St Lawarence College
Kingston, ON05-2004
Skills
- Sales coaching
- Performance management
- Staff management
- Relationship building
- Product knowledge
- Goal setting
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Sunglass Hut
06.2022 - Current
Sales Associate
Sunglass Hut
06.2014 - 06.2022
Certificate - Hairstyling
St Lawarence College
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