Summary
Overview
Work History
Education
Skills
Timeline
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Cordelia Addison

Toronto,ON

Summary

Experienced professional in front office operations, adept at efficiently managing high-volume environments with poise. Recognized for exceptional communication skills, strong organizational abilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to changing needs. Proficient in scheduling, customer service, and administrative support, ensuring the smooth daily operations of the organization.

Overview

15
15
years of professional experience

Work History

Property Manager

Addison Family Holdings Ltd.
07.2017 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Props Assistant/Set Decorator

IATSE 873
06.2018 - 03.2024
  • Streamlined transportation logistics for props, ensuring timely arrival and setup at various shooting locations.
  • Coordinated with multiple vendors and suppliers to obtain high-quality props within budget constraints.
  • Facilitated communication between departments regarding prop requirements, streamlining the production process.
  • Assisted actors in familiarizing themselves with key props prior to shooting, promoting authentic portrayals on screen.
  • Maintained an organized inventory of props, ensuring timely setup and breakdown during shoots.

Medical Receptionist

Albany Medical Clinic
03.2019 - 12.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Host/Server/Supervisor

Loose Moose Tap & Grill
09.2010 - 03.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Reception and Phlebotomy/ECG Technician

Gamma Dynacare
08.2012 - 01.2013
  • Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
  • Maintained a clean, organized work environment through adherence to infection control protocols and equipment sterilization techniques.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Used personal protective equipment correctly to protect coworkers and patients.

Education

Social Service Worker Diploma - Social Work

Seneca College of Applied Arts And Technology
06-2027

Certificate in Harm reduction -

Toronto Hostels Training centre
03.2021

Diploma in ECG/Phlebotomy -

Anderson College
06.2012

Skills

  • Exceptional oral and written communication skills
  • Rent collection
  • Tenant relations
  • Clerical Operations
  • Customer service-focused
  • Staff management
  • Maintenance scheduling
  • Administrative support
  • Financial budgeting and reporting
  • Maintenance coordination
  • Adaptable
  • Business administration

Timeline

Medical Receptionist

Albany Medical Clinic
03.2019 - 12.2019

Props Assistant/Set Decorator

IATSE 873
06.2018 - 03.2024

Property Manager

Addison Family Holdings Ltd.
07.2017 - Current

Reception and Phlebotomy/ECG Technician

Gamma Dynacare
08.2012 - 01.2013

Host/Server/Supervisor

Loose Moose Tap & Grill
09.2010 - 03.2018

Certificate in Harm reduction -

Toronto Hostels Training centre

Social Service Worker Diploma - Social Work

Seneca College of Applied Arts And Technology

Diploma in ECG/Phlebotomy -

Anderson College

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Cordelia Addison