Cordel Wallen
Orangeville,Canada
Summary
With over 20 years of customer service experience, highly efficient and detail-oriented professional. Thrives in fast-paced environments, excels at prioritizing workloads and consistently makes effective choices through exceptional logical thinking and decision-making skills. Collaborates seamlessly within multi-disciplinary teams, contributes to achieving corporate objectives and daily goals. Excellent customer service abilities to assist patrons, support team operations, and handle crisis situations. Adaptable and capable, brings a wide range of competencies, expertise, knowledge, and abilities to any role.
Overview
21
21
years of professional experience
Work History
Administrative Assistant, Health Services - Communicable Diseases Case Management
Region of Peel 2004 - Present
09.2017 - Current
- Provides Administrative Assistant to the communicable diseases program
- This includes: data and file management including sorting and filing of mail and faxes
- Ordering/receiving/ stocking and tracking of TB medication and supplies for clinics/Physician offices and Pharmacies
- Data management including: data entry of confidential client information, data cleaning in iPHIS
- Handling of IRCC referrals and submitting compliances as per medical surveillance standards
- Preparing standardized forms, Letters and mailing them out to clients
- Create, discharge and maintain confidential client files both electronic and paper
- Responds to customer inquiries from Physician Offices, Ministry of Health and Long-Term Care and other Public Health Units/ triaging calls and facilitating customer care needs
- Handling of Lab reports of reportable diseases, including influenza outbreaks and sending out Active Institutional Report to various Health sectors and personnel’s as per public health standards
- Provides accurate and timely documentation of client contact
- Monthly client clinic list and update client information in Excel
- Ordering office supplies, tracking program invoices from pharmacy and P-card reconciliation
- Knowledge of medical terminology as it pertains to various diseases
- Working effectively as part of a multi-disciplinary team to provide a high standard of customer services to internal and external clients in addition to providing support to the program Supervisor and Public Health Nurses
Administrative Support, Long-Term Care Division - Practice, Innovation and Education
Region of Peel
01.2017 - 12.2017
- Provide administrative and clerical support to the staff and programs of the long-term care division
- Complete data entry in Excel and Point Click Care programs to update nutrition plans and menu items, reviewing all plans to ensure each resident is receiving the proper nutritional value
- Perform regular resident care audits on site, ensuring that all information is accurate, and procedures comply with Ministry of Health and Long- Term Care standards
- Monitor the completion of resident assessments to ensure accurate and timely results, notifying nurses of overdue assessments and checking progress notes to clarify late entries
- Correspond with multiple departments by phone and email, taking on additional projects such as updating spreadsheets, completing callout lists, and confirming emergency contacts
- Maintain an updated list of registered nurses and allow access to necessary databases
- Assist in the planning and coordination of workshops and events, assembling print packages and booklets, creating meeting agendas, and emailing attendees
- Organize and maintain files, format and type documents, and uphold strict confidentiality in handling and disclosing sensitive information
Nursing Attendant
Tall Pines Long Term Care
01.2004 - 12.2017
- Provided dignified and respectful personal care to residents at a 160-bed long term care facility
- Assisted and supported residents in their daily activities, including food preparation and serving, laundry services, and hygiene
- Operated mechanical lifts and other equipment to assist with mobilization and transfer of residents
- De-escalated crisis situations, providing emotional and psychological support to the resident and their family
- Maintained a safe and sanitary environment, including all medical equipment and personal belongings
- Observed and reported any concerns regarding resident safety, implemented interventions, and advocated on resident’s behalf to ensure safety
- Tracked individual incontinency as member of Incontinence Committee, meeting with external vendor once a month and implementing reminder programs to preserve resident dignity
Education
Office Administration Certification -
Career Quest College
Brampton, ONPersonal Support Worker Certificate -
Sheridan College
Oakville, ONHotel and Restaurant Management Diploma -
Humber College
Toronto, ONSkills
- Customer Support
- Conflict Resolution
- Verbal Communication
- Written Communication
- MS Office
- Word
- Excel
- PowerPoint
- Access
- EMR
- Outlook
- Prepare Agendas
- Prepare Meeting Minutes
- Prepare Reports
- Update Records
- Update Databases
- Integrated Public Health Information System (IPHIS)
- Panorama
- CGTA
- Coordinate Office Activities
- SharePoint
- SalesForce
Languages
English
Full Professional
Core Competencies
Effectively communicate with customers, team members, and management to implement processes and address daily challenges., Deliver quality customer service and support when responding to service requests from internal and external clients, maintaining a high degree of professionalism and confidentiality., Efficiently complete clerical tasks including data entry, booking meeting spaces, preparing agendas, recording minutes, and responding to phone and email requests., Served as Co-Chair of Joint Health and Safety Committee, leading monthly committee meetings, completing monthly safety audits of the interior and exterior of the facility, and submitting reports on any safety issues. Prepared meeting agendas, recorded minutes, and distributed meeting notes and action items to committee members.
Professional Development
- Ontario Food Handlers Certificate, 2017
- Occupational Health and Safety Certificate, 2016
- First Aid/CPR/AED, 2017
Timeline
Administrative Assistant, Health Services - Communicable Diseases Case Management
Region of Peel 2004 - Present
09.2017 - Current
Administrative Support, Long-Term Care Division - Practice, Innovation and Education
Region of Peel
01.2017 - 12.2017
Nursing Attendant
Tall Pines Long Term Care
01.2004 - 12.2017
Personal Support Worker Certificate -
Sheridan College
Hotel and Restaurant Management Diploma -
Humber College
Office Administration Certification -
Career Quest College
Similar Profiles
Reneka DeRamusReneka DeRamus
STAY AT HOME MOM at PRESENTSTAY AT HOME MOM at PRESENT
ONKAR GAMAREONKAR GAMARE
Liaison Engineer at PresentLiaison Engineer at Present
Alice RabadiAlice Rabadi
Senior Financial Analyst at Region Of Peel (Peel Living)Senior Financial Analyst at Region Of Peel (Peel Living)