Summary
Overview
Work History
Education
Skills
References
Core Competencies
Professional Development
Timeline
Generic

Cordel Wallen

Orangeville,Canada

Summary

An efficient and detail-oriented professional with over 20 years of customer service experience. Skilled in prioritizing workloads and working efficiently in a fast-paced environment. Strong ability to think and act logically, evaluating situations and making effective decisions. Consistently work collaboratively within a multi-disciplinary team to achieve corporate objectives and daily goals. Excellent customer service skills to assist patrons, support team operations, and resolve crisis situations. An adaptable individual who can contribute the following competencies, expertise, knowledge, and abilities

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing a strong work ethic

Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.

Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.

Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Administrative Assistant, Health Services - Communicable Diseases Case Management

Region of Peel
Mississauga, Canada
01.2017 - Current
  • Provides Administrative Assistant to the communicable diseases program
  • This includes: data and file management including sorting and filing of mail and faxes
  • Ordering/receiving/ stocking and tracking of TB medication and supplies for clinics/Physician offices and Pharmacies
  • Data management including: data entry of confidential client information, data cleaning in iPHIS
  • Handling of IRCC referrals and submitting compliances as per medical surveillance standards
  • Preparing standardized forms, Letters and mailing them out to clients
  • Create, discharge and maintain confidential client files both electronic and paper
  • Responds to customer inquiries from Physician Offices, Ministry of Health and Long-Term Care and other Public Health Units/ triaging calls and facilitating customer care needs
  • Handling of Lab reports of reportable diseases, including influenza outbreaks and sending out Active Institutional Report to various Health sectors and personnel’s as per public health standards
  • Provides accurate and timely documentation of client contact
  • Monthly client clinic list and update client information in Excel
  • Ordering office supplies, tracking program invoices from pharmacy and P-card reconciliation
  • Knowledge of medical terminology as it pertains to various diseases
  • Working effectively as part of a multi-disciplinary team to provide a high standard of customer services to internal and external clients in addition to providing support to the program Supervisor and Public Health Nurses
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Administrative Support, Long-Term Care Division - Practice, Innovation and Education

Region of Peel
Mississauga, Canada
01.2017 - 12.2017
  • Provide administrative and clerical support to the staff and programs of the long-term care division
  • Complete data entry in Excel and Point Click Care programs to update nutrition plans and menu items, reviewing all plans to ensure each resident is receiving the proper nutritional value
  • Perform regular resident care audits on site, ensuring that all information is accurate, and procedures comply with Ministry of Health and Long- Term Care standards
  • Monitor the completion of resident assessments to ensure accurate and timely results, notifying nurses of overdue assessments and checking progress notes to clarify late entries
  • Correspond with multiple departments by phone and email, taking on additional projects such as updating spreadsheets, completing callout lists, and confirming emergency contacts
  • Maintain an updated list of registered nurses and allow access to necessary databases
  • Assist in the planning and coordination of workshops and events, assembling print packages and booklets, creating meeting agendas, and emailing attendees
  • Organize and maintain files, format and type documents, and uphold strict confidentiality in handling and disclosing sensitive information

Education

First Aid/CPR/AED -

St. John Ambulance
01-2022

Ontario Food Handlers Certificate -

01.2017

Occupational Health and Safety Certificate -

01.2016

Office Administration Certification -

Career Quest College
Brampton, ON

Personal Support Worker Certificate -

Sheridan College
Oakville, ON

Hotel and Restaurant Management Diploma -

Humber College
Toronto, ON

Skills

  • Customer Support
  • Conflict Resolution
  • Verbal Communication
  • Written Communication
  • MS Office Word
  • MS Office Excel
  • MS Office PowerPoint
  • MS Office Access
  • MS Office Outlook
  • Prepare Agendas
  • Prepare Meeting Minutes
  • Prepare Reports
  • Update Records
  • Update Databases
  • Integrated Public Health Information System (IPHIS)
  • Panorama
  • CGTA
  • Coordinate Office Activities
  • SharePoint Electronic Filing System
  • SalesForce
  • Records retrieval
  • EMR

References

Available

Core Competencies

Effectively communicate with customers, team members, and management to implement processes and address daily challenges., Deliver quality customer service and support when responding to service requests from internal and external clients, maintaining a high degree of professionalism and confidentiality., Efficiently complete clerical tasks including data entry, booking meeting spaces, preparing agendas, recording minutes, and responding to phone and email requests., Served as Co-Chair of Joint Health and Safety Committee, leading monthly committee meetings, completing monthly safety audits of the interior and exterior of the facility, and submitting reports on any safety issues. Prepared meeting agendas, recorded minutes, and distributed meeting notes and action items to committee members.

Professional Development

  • Ontario Food Handlers Certificate, 01/01/17
  • Occupational Health and Safety Certificate, 01/01/16
  • First Aid/CPR/AED, 01/01/17

Timeline

Administrative Assistant, Health Services - Communicable Diseases Case Management

Region of Peel
01.2017 - Current

Administrative Support, Long-Term Care Division - Practice, Innovation and Education

Region of Peel
01.2017 - 12.2017

First Aid/CPR/AED -

St. John Ambulance

Ontario Food Handlers Certificate -

Occupational Health and Safety Certificate -

Office Administration Certification -

Career Quest College

Personal Support Worker Certificate -

Sheridan College

Hotel and Restaurant Management Diploma -

Humber College

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Cordel Wallen