Cordel Robertson
Albany
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
Sales Agent
Destination KIA
Albany NY
06.2025 - Current
- Mentored junior sales agents, fostering skill development and improving team performance.
- Implemented innovative sales strategies, resulting in increased engagement and conversion rates among leads.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Agent
Nemer Chrysler Jeep Dodge Ram Of Saratoga
Saratoga Springs NY
02.2025 - 06.2025
- Facilitated customer transactions, enhancing satisfaction through personalized service and product knowledge.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Conducted product demonstrations, effectively showcasing features and benefits to prospective customers.
- Collaborated with sales team to achieve monthly targets, contributing to overall dealership success.
- Analyzed market trends to identify opportunities for sales growth and competitive positioning.
- Managed inventory levels, ensuring optimal availability of vehicles and accessories for customers.
CSIO Supervisor
Glenmont Job Corps
Glenmont, NY
12.2023 - 08.2024
- Motivates and manages staff to work effectively, creates a supportive work environment, RECOGNIZES STAFF ACCOMPLISHMENTS AND PROACTIVELY ADDRESSES STAFF PERFORMANCE CONCERNS.
- Oversees the Center behavior management system to ensure student compliance with Center RULES AND REGULATIONS.
- Interviews, recommends for hire, disciplines, recommends for termination and evaluates the performance of the employees in the CSIO department.
- Provides orientation to new students including explaining Center rules, regulations, incentive/disciplinary system and legal services available.
- Provides in-service training to all staff on the Center behavior management system.
- Ensures the Center's compliance with Job Corps Zero Tolerance policies.
- Administers penalties for disciplinary infractions in accordance with PRH requirements approved sanction guide and the Student Handbook.
Career Preparation Advisor
Glenmont Job Corps
Glenmont, NY
08.2022 - 12.2023
- Assists in acclimating to center life with a significant emphasis on enhancing student retention by providing support, supervision, behavior modification, counseling, and by acting as a positive role model and mentor.
- Researches and develops curriculum to assist the center teams with positive retention rates, students’ ability to learn basic informational technology and job search skills.
Automotive Sales Associate
DePaula Chevrolet
Albany, NY
04.2019 - 08.2022
- Understands automobiles by studying characteristic, capabilities and features.
- Closes sales by overcoming objections, asking for sales, negotiating process, completing sales and purchasing contracts.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
Patient Care Technician
Fresenius Kidney Care Center
Albany, NY
04.2017 - 04.2019
- Obtained and recorded patient vital signs via manually and through use of hospital equipment.
- Responsible for managing 8-10 patients dialysis patients on a daily basis.
- Monitors and assesses patient during the course of treatment, documents changes in the patient condition, and informs charge nurse of problem.
Youth Division Aide
Brookwood Secure Center OCFS
Claverack, NY
01.2016 - 04.2017
- Established relationships of confidence and trust, supervise and guide youth under their supervision.
- Create a safe, healthy and therapeutic living environment that supports the acquisition and utilization of pro-social skills for youth under their care.
- Develop youths' positive attitudes towards personal hygiene, appearance, manners, work and study habits.
- Attend case conferences, community and staff meetings.
- Establish rapport and attempt to allay anxieties and tensions.
- Supervise and/or assist youth during various work assignment.
Detention Counselor
Berkshire Farm Center
Canaan, NY
01.2014 - 01.2016
- Accountable for engaging and planning for youth in activities.
- Responsible for teaching social skills through relationship building and role modeling.
- Responsible for creating a safe, therapeutic, and caring environment for youth in a non-secure setting.
Education
HIGH SCHOOL DIPLOMA -
VARINA HIGH SCHOOL
A.A.S - Criminal Justice
Bryant and Stratton College
Skills
- ADOBE PUBLISHER
- Dialysis Patient Care Technician
- Patient Care Technician
- Sales training
- Technical support
- Client relations
- Customer assistance
- Call control
- Sales presentations
- Resilience under pressure
- Objection handling
- Sales strategies
- Paperwork processing
Certifications Skills
- ADOBE PUBLISHER
- Dialysis Patient Care Technician
- Patient Care Technician
Languages
English
Full Professional
Timeline
Sales Agent
Destination KIA
06.2025 - Current
Sales Agent
Nemer Chrysler Jeep Dodge Ram Of Saratoga
02.2025 - 06.2025
CSIO Supervisor
Glenmont Job Corps
12.2023 - 08.2024
Career Preparation Advisor
Glenmont Job Corps
08.2022 - 12.2023
Automotive Sales Associate
DePaula Chevrolet
04.2019 - 08.2022
Patient Care Technician
Fresenius Kidney Care Center
04.2017 - 04.2019
Youth Division Aide
Brookwood Secure Center OCFS
01.2016 - 04.2017
Detention Counselor
Berkshire Farm Center
01.2014 - 01.2016
A.A.S - Criminal Justice
Bryant and Stratton College
HIGH SCHOOL DIPLOMA -
VARINA HIGH SCHOOL