Corbin Palyvos
West Hills
Summary
Knowledgeable and dedicated customer service professional in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Home Depot
03.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Courtesy Clerk
Ralphs Grocery Store
01.2022 - 03.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Sales Associate
Party City
07.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - History
Los Angeles Pierce College
Woodland Hills, CA07.2024
High School Diploma -
El Camino Charter High School
Woodland Hills06.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Customer Complaint Resolution
- Complex Problem-Solving
- POS System Operation
Timeline
Customer Service Associate
Home Depot
03.2022 - 11.2022
Courtesy Clerk
Ralphs Grocery Store
01.2022 - 03.2022
Sales Associate
Party City
07.2021 - 11.2021
Associate of Arts - History
Los Angeles Pierce College
High School Diploma -
El Camino Charter High School
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