Corbin Brocks
Edmonton,AB
Summary
Hospitality professional with over a decade of experience and a constant thirst to get better and acquire more knowledge. Committed to high levels of service and building customer base through positive experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager/Sommelier
Coterie Wine Bar
12.2023 - Current
- Developed and maintained an extensive wine and cocktail list, catering to varied tastes and price points for optimal selection.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Coordinated wine selection and restocking for cellar with over 50 bottles.
Restaurant Manager
Mira Mira Diner/The Rosebud
08.2023 - 11.2023
- Managed a popular restaurant in The Beaches, overseeing labor, front-of-house operations, and maintaining a positive atmosphere.
- Developed a cocktail menu and spirits list and assisted in renovations for a new concept.
- Monitored labor pool, cutting shifts, modifying start times and running a schedule and ensuring needs were met for 18 Front of House members
- Handled busy shifts, maintaining flow and steps of service for busy shifts, coordinating table three flips per table in a 6 hour window
General Manager
Fat Pasha
01.2023 - 07.2023
- Spearheaded budget management, cost of goods sold analysis, employee evaluations, training programs, scheduling, and contract negotiations.
- Nurtured and sustained relationships with customers and suppliers through strategic account development.
- Elevated operational efficiency through mentorship and coaching of staff in management principles, industry practices, company protocols, and technology systems.
- Implemented and executed operational strategies that cultivated strong customer and employee loyalty.
- Pioneered successful cross-marketing initiatives, including food and wine pairings, to drive business growth.
Bar Manager
Reid's Distillery
10.2022 - 01.2023
- Designed efficient employee schedules to ensure optimal coverage during peak hours while minimizing labor expenses.
- Led recruitment, hiring, and training of staff in bar practices and customer service standards.
- Ran cocktail classes and distillery tours, developed and packaged ready to drink offerings and make at home cocktail kits, coming up with 3 new cocktails every month.
- Managed administrative logistics for event planning, bookings, and promotions.
- Successfully coordinated multiple tasks, consistently meeting established deadlines.
Bartender
Woodwork
02.2020 - 10.2022
- Maintained the bar's appearance and ensured it was well-stocked to meet customer requirements.
- Managed opening and closing procedures, including generating sales reports, setting up for the incoming shift, preparing cash drawers, and conducting inventory checks.
- Crafted a wide range of classic, modern, and unique cocktails tailored to each customer's preferences.
- Consistently prepared drinks for 15 tables while delivering exceptional customer experiences for 13 seats at the bar-top.
Bartender
The Common
08.2019 - 10.2022
- Crafted personalized drink orders with precision, carefully measuring and mixing house ingredients.
- Maintained the cleanliness and sanitation of the bar area, beer lockers, refrigeration, and storage spaces on a regular basis.
- Played a pivotal role in Common's transition from a typical high-volume nightclub to a well regarded cocktail bar, winning third best list in the city during my tenure. This transformation was achieved while maintaining strong sales through menu development and innovation.
- Demonstrated efficient performance in a high-volume setting, preparing and serving substantial quantities of made-to-order cocktails.
Education
Bachelor of Arts - Dramatic Literature
Grant MacEwan University
Edmonton AB06.2017
Skills
- Mixology Techniques
- Bar Operations and Logistics
- Cocktail Service
- Suggestive Selling
- Professional Service Standards
- Teamwork and Professionalism
- Classic Cocktails
- Menu Memorization
- Handling Difficult Customers
- Liquor, Beer and Wine Knowledge
- Responsible Serving
- Hospitality and Guest Service
Certification
- WSET Level 1 with distinction
- WSET Level 2 with distinction
- Cicerone Level 2
- Barsmarts
Additional Information
References:
Chris Krock
On Premise Territory Manager at Southern Glazer's Wine & Spirits and Former General Manager of Ampersand 27 and The Holy Roller
Phone (780) 616-3287
Jordan Clemens
Beverage Director and co-owner of Woodwork
Phone: (780) 982-9044
Email: jordan@barclementine.ca
Nicole Skakun
Managing Partner of The Common
Phone: (780) 238-4217
Email: nicole@thecommon.ca
Brayden Kozak
Chef and Owner of Three Boars Eatery.
Phone: (780) 964-8369
Timeline
General Manager/Sommelier
Coterie Wine Bar
12.2023 - Current
Restaurant Manager
Mira Mira Diner/The Rosebud
08.2023 - 11.2023
General Manager
Fat Pasha
01.2023 - 07.2023
Bar Manager
Reid's Distillery
10.2022 - 01.2023
Bartender
Woodwork
02.2020 - 10.2022
Bartender
The Common
08.2019 - 10.2022
Bachelor of Arts - Dramatic Literature
Grant MacEwan University
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