Corazon Garcia
Colton,CA
Summary
Administrative professional with solid background in managing office tasks. Experienced with office administration, including coordinating schedules and managing communications. Utilizes organizational skills to enhance efficiency and support executive functions. Track record of effective team collaboration and maintaining operational smoothness.
Known for reliability and adaptability. Skilled in scheduling, document management, and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Senior Office Assistant
San Bernardino County Department Of Public Health
05.2025 - Current
- Assist applicants with applying for WIC Benefits( over phone or through our messaging site, Teletask)
- Assist on Call Center when needed and take incoming calls
- Contact participants regarding return mail returned to WIC Admin
- Reissue WIC card if needed for participants
- Send cardstock to sites and maintain card stock inventory record of each site (15 sites total)
- Send monthly orders to each site for supplies and WIC pamphlets inventory; Order from State website WIC pamphlets and staples
- Pack and distribute any incoming material to each site.
- Complete monthly reports and prepare report for Agency total numbers
- Order Printer maintenance services for ink replenishment or any repairs
- Purchased and maintained office supplies
- Order additional supplies if needed, once approved.
- Complete EAP and travel documents for employees as well as complete SAP Concur reports and Billing statements/Travel packets
- Complete mileage claim reports for employees via SAP Concur
- Send out Voter Registration forms to sites and order as needed.
- Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
- Developed and maintained standard operating procedures for the office, ensuring consistency and compliance with company policies.
- Maintained a professional office environment through attention to cleanliness, organization, and aesthetics.
- Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Complete state WIC transfers and request VOCs from other state agencies
- Maintained and acted on Facility/site issues such as any reports of water leaks, insects, trash concerns, etc
Office Assistant II
San Bernardino County Department Of Aging And Adult Services
06.2024 - 05.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues
- Increased customer satisfaction by providing professional and courteous front desk support as well as program information and procedures
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes ( translation of documents from English to Spanish for county wide usage)
- Assisted in translating (in person or via telephone) between social workers and clients
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Front Desk/Intake Coordinator/Auditor
Team Nurses Home Health Services
04.2023 - 06.2024
- Communicated with referral sources, physicians, and associated staff to check documentation for clients
- Supported office staff and operational requirements with administrative tasks such as phone calls, emails, correspondence, and assisted with applicants
- Entered referrals into Synergy EMR system based on type of referral obtained, experienced with OPTUM based referrals
- Answered phone calls and provided new clients with required information to initiate service such as breakdown of referral, start up procedures, and copayment information
- Worked with operations teams such as SNF, hospital, or Insurance staff to facilitate client placement into services
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
- Explained eligibility requirements, payment methods, and applicants' legal rights during intake assessment and collected client demographics
- Navigated and reviewed OPTUM portal via NAMMNET to search authorizations, view authorizations, send messages regarding specific clients, save medical records to company shared drive, save NMC files for case managers.
- Assisted applicants such as RN, LVN, HHA, Caregivers, and other independent contractors such a Physical Therapist and Medical Social Worker with application/requirements and facilitated onboarding process to team.
- Set up orientations with new disciplines with corresponding staff and intake department
- Utilized Synergy EMR to create, modify, view patient charts. Ability to open charts and plot corresponding disciplines based on frequency needed to establish patient care. Able to submit and fax communicate notes to care teams regarding patients. Access caregiver schedule and library to determine number of patients being followed by specific team member. Ability to register new staff onto system and provide credentials
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and avoid delay in care
- Maintained strict confidentiality of medical and administrative records and adhered to standards for health records.
- Improved customer satisfaction by carrying out follow up calls and utilizing problem solving skills with patient complaints
Staffing Coordinator
Full Steam Staffing
01.2022 - 04.2023
- Operated and maintained applicant tracking system database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Onboarded new temps by entering employee information into systems.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed and facilitated new-hire orientations.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Performed oral fluid testing as a requirement established by client hiring criteria.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Coordinated schedules to arrange management interviews with applicants.
- Facilitated communication and coordination between employees, management, and clients to keep parties informed.
- Maintained payroll information by calculating, collecting and entering data.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Checked accrued hours against listed hours for leave time.
- Managed payroll data entry and processing for over 50+ employees to comply with predetermined company guidelines.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Conducted investigations into incidents and reported on findings.
- Gathered information, prepared reports and drafted correspondence related to cases.
- Provided resolution to complex and confidential issues.
- Offering friendly and efficient service to temporary associates, handled challenging situations with ease.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Audited workplace and employee documentation
- Developed campaigns and specific marketing strategies for clients utilizing social media
- Took an active role in the job fair planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Influenced in developing disaster and recovery strategies to prepare company for hazardous weather conditions, attacks, etc.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
Administrative Assistant/Customer Service Representative
MPAC Mechanical
04.2021 - 10.2021
- Offered support in resolving customer inquiries
- Handled and directed phone calls
- Able to carry out administrative task such as filing, typing, copying, scanning to PC, etc.
- Assist with coordinating company calendar, as directed, as well as scheduling appointments, jobs, and meetings
- Generate and handle client invoices, as well as, update payment records, as needed
- Handle and record client payments, check or cash and adequately recording them as well as depositing them in company account.
- Provides administrative support in contributing ideas and new operation methods for business management growth
- Exhibit polite and professional communication via phone and email.
- Organized company files and personal assigned assignments
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Returns Manager/Customer Service Representative
Tigers Logistics
01.2021 - 04.2021
- Distributed returned merchandise to appropriate departments and palletized
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Unloaded, inspected and stored damaged and returned products to proper warehouse locations.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Identified and communicated customer needs to supply chain capacity
- Performed customer needs assessments and coordinated resolutions with supply chain
- Provided excellent customer service to clients requiring assistance for shipment and product issues.
- Recognized areas needing improvement and implemented strategies enhancing productivity and organization.
- Defined clear targets and objectives and communicated directly to client's customer service department.
- Performed forecasting to identify necessary changes for future re-shipments, returns, and shipments.
- Maintained professional demeanor by staying calm when addressing unhappy clients.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Performed customer needs assessments and coordinated resolutions with supervisor and suite leads.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Documented returned product details in store inventory tracking system.
Skills
- Bilingual (English and Spanish Proficient) Spanish certified through San Bernardino County
- Business planning and correspondence
- Advanced communication
- Search Engine Optimization
- Strategic Planning
- Multitasking abilities
- Microsoft Office
- Self-motivated professional
- Flexible & Adaptable
- Written Communication
- Negotiation
- Schedule and calendar management
- Recordkeeping
- Invoice Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Office Assistant
San Bernardino County Department Of Public Health
05.2025 - Current
Office Assistant II
San Bernardino County Department Of Aging And Adult Services
06.2024 - 05.2025
Front Desk/Intake Coordinator/Auditor
Team Nurses Home Health Services
04.2023 - 06.2024
Staffing Coordinator
Full Steam Staffing
01.2022 - 04.2023
Administrative Assistant/Customer Service Representative
MPAC Mechanical
04.2021 - 10.2021
Returns Manager/Customer Service Representative
Tigers Logistics
01.2021 - 04.2021