Coralii Mila
Long Beach
Summary
Proven Security Assistant at Murphy's Bowl LLC, adept in event security and maintaining public safety, enhanced facility access with credentials management tech. Demonstrated honesty and active listening, ensuring optimal customer service at Sky Zone Trampoline Park. Achieved significant improvements in security and customer satisfaction, leveraging skills in identification verification and conflict resolution.
Overview
3
3
years of professional experience
Work History
Security Assistant
Murphy's Bowl LLC
07.2024 - Current
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
- Currently develope skills with in Credentials Management Tech. Preparing code access to facility.
Janitor
Mountain of Salvation Church
01.2022 - 06.2024
- Maintained clean and comfortable environments in church and hall by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
Customer Service Representative
Sky Zone Trampoline Park
04.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Studies
Lakewood High
Lakewood, CA06.2022
Skills
- Event security
- Security screenings
- Physical security
- Identification verification
- Honest and dependable
- Active listening
Timeline
Security Assistant
Murphy's Bowl LLC
07.2024 - Current
Customer Service Representative
Sky Zone Trampoline Park
04.2022 - 06.2022
Janitor
Mountain of Salvation Church
01.2022 - 06.2024
High School Diploma - General Studies
Lakewood High
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