Coralie Jules
Ottawa,Canada
Summary
Dynamic retail professional with skills in elevating customer experiences and driving sales performance. Successfully managed daily operations and resolved customer issues, contributing to significant increases in sales metrics while fostering a welcoming environment.
Overview
12
12
years of professional experience
Work History
Sales Associate
Charmed Aroma/ Calendar Club
11.2022 - 01.2026
- Delivered exceptional customer service by addressing inquiries and efficiently resolving issues.
- Enhanced product knowledge to effectively advise customers on features, benefits, and promotions.
- Led seasonal staff during peak hours to ensure optimal customer service and support.
Key Holder
QE Home
04.2023 - 01.2025
- Oversaw daily store operations, maintaining compliance with company policies and procedures
- Facilitated smooth store operations during peak hours, managing long queues and enhancing customer experience
- Designed engaging displays aligned with customer preferences
Cashier
Shoe Company
08.2020 - 01.2021
- Greeted customers warmly and promoted products based on their needs.
- Assisted customers with product inquiries, enhancing overall shopping experience through knowledgeable service.
- Resolved customer complaints effectively, maintaining high satisfaction rates and promoting repeat business.
Full Time and Part Time MOD/ Key Holder/ Full Time Visual Merchandiser
Town Shoes
09.2014 - 10.2015
- Assessed customer needs to deliver tailored assistance and product information
- Created promotional displays to elevate product visibility and engage customer interest.
- Managed daily store operations and staff schedules to ensure smooth functioning.
- Provided exceptional customer service by assisting with product selections and inquiries.
- Trained new employees on store policies, procedures, and best practices for sales.
Manager/Assistant M./Full Time and Part Time Key Holder/ Full Time Visual Merchandiser
Suzy Shier
11.2013 - 09.2014
- Increasing our DPTs and UPTs by 15-30%+
- Communicated sales plan to team, aligning strategies to meet targets
- Assisted in achieving daily sales goals through effective team collaboration
- Managed daily schedules, prioritized emails weekly calls and paperwork/weekly DM/Team calls
- Team up with co-workers to ensure proper customer service/build productive trust relationships with customers
- Managed back stock and organized shipping and receiving processes for efficient inventory control.
- Maintained professional, organized, and safe environment for employees and customers
Education
High School Diploma -
Sir Winston Churchill High School
Calgary, AlbertaSkills
,,,,,
Store operations
Cash handling
Time management
Attention to detail
Communication skills
Phone and Email etiquette
Teamwork and Collaborations
Strategic planning
Languages
- Fluent in English
- French
- Haitian Creole
Community Service & Volunteer Work
Missionary service for a Church, Quebec, Montreal, 2017-07, 2019-02, Finding/teaching over 100 people per week to share our message, Taught, trained and supervised Missionaries, Provided effective, interactive training to large groups in over a dozen meetings, Gained experience in Cold-call Techniques and personal skills with 70+ hours a week, Skills in goal setting and planning everyday, week and month
Timeline
Key Holder
QE Home
04.2023 - 01.2025
Sales Associate
Charmed Aroma/ Calendar Club
11.2022 - 01.2026
Cashier
Shoe Company
08.2020 - 01.2021
Full Time and Part Time MOD/ Key Holder/ Full Time Visual Merchandiser
Town Shoes
09.2014 - 10.2015
Manager/Assistant M./Full Time and Part Time Key Holder/ Full Time Visual Merchandiser
Suzy Shier
11.2013 - 09.2014
High School Diploma -
Sir Winston Churchill High School