Coral Rayfield
Marina
Summary
Dynamic professional with a proven track record in enhancing customer service and team motivation at multiple locations. Leveraged exceptional communication and strategic planning skills to boost guest capacity and resolve conflicts, fostering a positive work environment. Expert in coaching, with a knack for inspiring growth and sportsmanship among team members.
Overview
6
6
years of professional experience
Work History
Waitress Trainer
Sushi Garden Restaurant
08.2022 - 08.2024
- Built strong communication skills by coordinating between kitchen, management, and waitstaff.
- Boosted customer satisfaction through exceptional service and prompt issue resolution.
- Ensured consistent satisfaction by listening attentively and quickly resolving concerns.
- Supported high-volume periods by managing multiple tables without sacrificing service quality.
Waitress Supervisor
Mobo Sushi
08.2020 - 03.2022
- Managed table turnover to increase guest capacity per shift.
- Ensured timely food delivery by monitoring kitchen processes and resolving issues with chefs.
- Promoted a positive work environment by addressing conflicts and encouraging open communication.
- Enhanced the dining experience by maintaining high standards of cleanliness and organization.
Florist
Flower Shack
09.2020 - 08.2021
- Managed opening and closing of the shop, ensuring readiness and accurate payment balancing.
- Applied floral design techniques to create unique arrangements.
- Delivered and set up arrangements for large events, including weddings and banquets.
- Consulted with customers to determine arrangement details, including occasion, timing, and location.
Volleyball Coach
Santa Cruz High School
08.2020 - 08.2021
- Mentored volleyball athletes to help them reach their full potential.
- Collaborated with coaches to share best practices and improve the program.
- Fostered a supportive environment that encouraged growth, accountability, and sportsmanship.
- Created a positive atmosphere to motivate athletes to perform at their best.
Retail Sales Associate
Woodies
06.2018 - 07.2020
- Greeted customers and assisted with product inquiries and purchases.
- Maintained a clean, organized store to improve the shopping experience.
- Managed returns and exchanges professionally, resolving issues within company guidelines.
Education
Associate of Science - Health Sciences
Cabrillo College
Aptos, CA06-2024
Skills
- Team motivation
- Body language awareness
- Patience and tact
- Coaching and mentoring
- Salesmanship
- Constructive feedback
- Energy and enthusiasm
- Exceptional communication
- Strategic planning
- Customer service
- Problem-solving
- Time management
Timeline
Waitress Trainer
Sushi Garden Restaurant
08.2022 - 08.2024
Florist
Flower Shack
09.2020 - 08.2021
Waitress Supervisor
Mobo Sushi
08.2020 - 03.2022
Volleyball Coach
Santa Cruz High School
08.2020 - 08.2021
Retail Sales Associate
Woodies
06.2018 - 07.2020
Associate of Science - Health Sciences
Cabrillo College
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