Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Coral Oliver

Point Edward,ON

Summary

I am polite and positive with exceptional customer service which, I have 10 years experience in. Proficient in assisting customers, handling customer complaints, and work effectively both on my own and with a team. Easily adaptable to high-pressure, dynamic situations. I am punctual, and hardworking. Very experienced in cash handling as well as ATMs, debits/credits, and POS systems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Marcin Bowl
09.2015 - 10.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Entered and updated sensitive customer information.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Entered and priced inventory to assist with efficient restocking.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Promoted business' development by building and maintaining relationships with new customers.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, information and customer concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw front desk operations, staff productivity, and operational efficiency.

Labourer

Pierre Ricard Floors
11.2022 - Current
  • Heavy lifting, cleaning, some installing
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Maintenance Technician

Parkbridge Lifestyle Communities
04.2023 - 06.2023
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Developed and implemented strategies to improve maintenance processes.
  • Helped out during their peak times seasonally.

Education

No Degree - Business Administration And Accounting

Lambton College
Sarnia, ON

Skills

  • Recruitment and Training
  • POS Terminal Operation
  • Stock Replenishment
  • Superior Work Ethic
  • Operational Efficiency
  • Adaptable to Changing Demands
  • Advertising Strategy
  • Cash Handling Oversight
  • Problem-Solving
  • Payment Processing
  • Issue Resolution, and Listening Skills
  • Customer Service Management

Certification

  • Smart Serve
  • WHMIS
  • G2 License


Timeline

Maintenance Technician

Parkbridge Lifestyle Communities
04.2023 - 06.2023

Labourer

Pierre Ricard Floors
11.2022 - Current

Front Desk Supervisor

Marcin Bowl
09.2015 - 10.2022

No Degree - Business Administration And Accounting

Lambton College

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Coral Oliver