Coral Lawrence
Edmonton,AB
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
The Brick
01.2022 - 09.2024
- Cultivated relationships with new and existing customers to drive sales and schedule
- Demonstrated customer service skills, resolving customer complaints courteously
- Provided accurate information about products, prices and availability both in person and online
SALES ASSOCIATE/KEY HOLDER
A Pipe Dream
03.2019 - 10.2021
- Greeted customers and ascertained what each customer wanted and needed
- Operated cash register and POS systems to handle purchases, refunds and exchanges for customers
- Performed cleaning tasks, keeping store neat and organized
SALES ASSOCIATE/KEY HOLDER
Vo Jewelers/Jewellery Boutique/HP Jewelers
08.2016 - 12.2018
- Manually and consistently cataloged inventory
- Engaged with customers to create slips for custom orders and or repair
- Negotiated prices with customers to elevate jewelry and watch sales
Education
Social Work Diploma -
NorQuest College
Edmonton, AB07-2026
High School Diploma -
Lillian Osborne
Edmonton, AB06-2021
Skills
- Adaptable with proven capacity to succeed in high stress settings and remain calm through crisis response
- More than 8 years experience working in various client or customer service settings
- Attention to detail with improved focus to accomplish tasks and coordinate projects
- Collaboration demonstrated by motivating and sharing efforts within sales teams to meet quotas
- Optimistic attitude expressed through all client and customer interactions
Volunteer Experience
CRISIS LINE RESPONDER, Present
Central Alberta Sexual Assault Support Center
- Responds quickly and effectively to calls and online chats
- Expresses emotional support to callers in distress, demonstrating active listening and empathy skills.
- Provides referrals to clients when in need of resources.
Certification
- ProServe, AGLC
- QCW, AGLC
Timeline
SALES ASSOCIATE
The Brick
01.2022 - 09.2024
SALES ASSOCIATE/KEY HOLDER
A Pipe Dream
03.2019 - 10.2021
SALES ASSOCIATE/KEY HOLDER
Vo Jewelers/Jewellery Boutique/HP Jewelers
08.2016 - 12.2018
Social Work Diploma -
NorQuest College
High School Diploma -
Lillian Osborne
Similar Profiles
Caleb RichmondCaleb Richmond
Warehouse Worker at The BrickWarehouse Worker at The Brick
PAWANDEEP KAURPAWANDEEP KAUR
Office Assistant at The BrickOffice Assistant at The Brick
Karanpreet SinghKaranpreet Singh
Delivery Driver/ Customer Servicing at The BrickDelivery Driver/ Customer Servicing at The Brick