Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cora Oliver

Hamilton,ON

Summary

Dynamic leader with proven expertise in customer service management and inventory control, honed at Pearlon Products Inc. and other notable companies. Excelled in enhancing customer satisfaction and streamlining store operations, achieving a significant improvement in inventory accuracy. Skilled in staff management and merchandising operations, demonstrating a keen ability to engage customers and foster repeat business.

Overview

7
7
years of professional experience

Work History

Retail Manager

Pearlon Products Inc.
01.2022 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

General Linen Processor

Mohawk Medbuy
09.2020 - 12.2020

Organized and assembled hospital orders.

Guided newly hired staff.

Sales Associate

Ardene
09.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Cashier/Takeout Server

Swiss Chalet
06.2017 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

St. Jean De Brebeuf
Hamilton, ON
06-2017

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Staff management
  • Merchandising operations
  • Customer service management
  • Scheduling

Languages

English
Native or Bilingual

Timeline

Retail Manager

Pearlon Products Inc.
01.2022 - Current

General Linen Processor

Mohawk Medbuy
09.2020 - 12.2020

Sales Associate

Ardene
09.2019 - 03.2020

Cashier/Takeout Server

Swiss Chalet
06.2017 - 06.2018

High School Diploma -

St. Jean De Brebeuf
Cora Oliver