Cora-Lee Skanes
Sudbury
Summary
Dedicated professional with extensive experience in client advocacy and relationship building. Proven ability to enhance member engagement and streamline processes, driving improved operational efficiency and satisfaction.
Results-driven expert in staff training and performance improvement, with a strong focus on client relations. Successfully developed individualized support plans and facilitated workshops, significantly enhancing member understanding and participation in union policies.
Overview
28
28
years of professional experience
Work History
National Servicing Representative
Canadian Union of Public Employees
11.1997 - 11.2013
- Advocated for member rights through effective communication and negotiation with stakeholders.
- Developed training materials to enhance member engagement and understanding of union policies.
- Facilitated workshops to educate members on labor rights and benefits, improving participation rates.
- Collaborated with leadership to streamline processes, enhancing operational efficiency within the organization.
- Mentored junior representatives, fostering skill development and confidence in their roles.
- Analyzed member feedback to identify areas for improvement in services provided by the union.
- Coordinated strategic campaigns that promoted equitable workplace practices across various sectors represented by the union.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Conducted workshops and seminars for constituents on important legislative changes, improving public understanding and compliance.
Developmental Service Worker
Community Living Algoma
09.1985 - 11.2013
- Supported individuals in daily living activities, fostering independence and personal growth.
- Developed and implemented individualized support plans to enhance client well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Facilitated recreational activities, promoting social interaction and community engagement.
- Mentored junior staff on best practices in developmental services delivery.
- Advocated for client rights and needs within community settings, enhancing service accessibility.
- Assisted clients with daily living activities to promote self-sufficiency and personal growth.
- Collaborated effectively with other service providers such as healthcare professionals or educators in order to facilitate holistic care for clients.
- Enhanced client independence by implementing personalized support plans and life skills training.
- Improved quality of life for clients through effective communication, relationship building, and emotional support.
- Implemented crisis intervention techniques to de-escalate challenging behaviors while maintaining the safety of all involved parties.
- Guided developmentally disabled adults through customized day programs.
- Participated in ongoing professional development opportunities to stay informed on the latest trends and advancements in the field of developmental services.
Education
No Degree - Developmental Psychology
Sault College of Applied Arts And Technology
Sault Ste. MarieSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Staff training
- Performance improvement
Languages
English
Professional Working
Timeline
National Servicing Representative
Canadian Union of Public Employees
11.1997 - 11.2013
Developmental Service Worker
Community Living Algoma
09.1985 - 11.2013
No Degree - Developmental Psychology
Sault College of Applied Arts And Technology