Cora-Lee Brandt
Leduc,Alberta
Summary
Motivated homemaker with 10+ years of progressive customer service experience. Diligent, honest, and dependable, I bring important qualities to employers. Ready to bring my positive, friendly, and outgoing spirit to new challenges.
Overview
24
24
years of professional experience
Work History
House Cleaner
Independant Housekeeping
Edmonton, Canada
09.2001 - 06.2014
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept patios or decks of debris or leaves with a broom or blower.
- Provided additional services upon request by customers such as laundry washing, folding,
Administrative Assistant
Alta West Cathodic Services
Edmonton, Canada
04.2001 - 08.2002
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Front Desk/Night Audit
Wayside Inn / Fort Ethier Lodge
Wetaskiwin, Canada
06.1990 - 11.2000
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Balanced daily revenue and prepared end-of-shift reports
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Maintained an accurate logbook of room availability status updates each hour during shift.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Monitored security in order to ensure safety of guests and staff members alike.
- Handled all cash transactions securely according to company policies and procedures.
- Informed housekeeping department when rooms were ready for cleaning after checkout.
- Managed wakeup calls for departing guests according to their requested times.
- Ensured that all paperwork was processed properly before closing out shift.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Education
High School -
Wetaskiwin Composite High School
Wetaskiwin, AB05-1990
High School -
Leduc Composite High School
Leduc, AB09-1987
Skills
- Customer service
- Adaptability
References
Lori Lever, Edmonton, 780-266-2729
Deena Heggerud, Wetaskiwin, 780 362-1131
Additional information
Breeder assistant for 10 years of Yellow lab/ Golden Retriever pups. Avon, Scentsy, Epicure, Creating wonderful home based designer crafts to a select local audience.
Availability
Fully available for part time or full time employment upon request.
Timeline
House Cleaner
Independant Housekeeping
09.2001 - 06.2014
Administrative Assistant
Alta West Cathodic Services
04.2001 - 08.2002
Front Desk/Night Audit
Wayside Inn / Fort Ethier Lodge
06.1990 - 11.2000
High School -
Wetaskiwin Composite High School
High School -
Leduc Composite High School
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