Cora Gomez
Anaheim
Summary
Registered Behavior Technician with developed skills in complex data entry, bilingual customer service, and problem solving, building a firm foundation of industry knowledge. Proven performance in management, leadership, and communication. Self- motivated to complete tasks on time with minimal direction. An energetic and enthusiastic team-player who can also step in to take the wheel when team leadership is needed.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician
ACES ABA
02.2024 - 12.2024
- Ran one-to-one therapy sessions for children with autism ages 2 to 8
- Implemented a variety of scientifically based methodologies following the Behavior Intervention Plan (BIP)
- Observed and recorded client behavior and responses to the BIP through several forms of data taking including partial interval recording, antecedent-behavior-consequence, and daily session notes
- Communicated confidentially with parents, supervisors, and other members of the client's team as necessary
Correspondence Representative
Word & Brown
09.2023 - 02.2024
- Multi-tasked and tracked multiple priorities in fast-paced environment
- Sent written correspondence to obtain, review, and process enrollment materials for participants of CaliforniaChoice
- Reviewed and processed Employee Applications, Change Request Forms, Employee Termination Forms, and Web Based Forms
- Identified and obtained missing/incomplete information on forms based on guidelines and standard operating procedures
Annual Fund Call Center Representative
UCSB Office of Development
01.2023 - 07.2023
- Built rapport with clients by providing quality customer service and problem solving
- Handled an average of 12 sales per day, engaging with customers in a friendly, courteous, and professional manner
- Established personal connections with customers, exceeding customer service expectations
Ticket Office Specialist
UCSB Arts & Lectures
09.2021 - 01.2023
- Provided phone and in-person customer service regarding events and ticket sales.
- Used complex computer ticketing system requiring extreme attention to detail when selling tickets and entering data for all Arts & Lectures events
- Resolved customer service problems and provided answers to complex questions regarding sales data entry
- Greeted patrons attending entertainment events
Education
Bachelor of Arts - Anthropology
University of California, Santa Barbara
Santa Barbara, CA12-2025
Skills
- Bilingual - Spanish
- Data entry
- Applied Behavior Analysis
- Computer Literacy
- Customer Service
- Time Management
Timeline
Registered Behavior Technician
ACES ABA
02.2024 - 12.2024
Correspondence Representative
Word & Brown
09.2023 - 02.2024
Annual Fund Call Center Representative
UCSB Office of Development
01.2023 - 07.2023
Ticket Office Specialist
UCSB Arts & Lectures
09.2021 - 01.2023
Bachelor of Arts - Anthropology
University of California, Santa Barbara
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