Cooper Sutton

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

- Performed bartending services, managed the other bartenders and oversaw the drinks going out.

- Trained new bartenders and servers, supported them behind the scenes whenever necessary.

- Dealt with all customer complaints, relayed payroll or scheduling issues, and filled in any position that was lacking.

- Delivered consistent and satisfactory service that consistently brought customers back.

• Was given the opportunity in January during the restaurant rebrand to train under a very experienced bartender learning craft cocktails, oenology, and beer knowledge.
• Learned how to pair food and drink, all while maintaining a high level of quality service.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.