Cooper Smith

Island Crisis Care Society

Nanaimo, British Columbia

02.2021 - Current

Developed positive relationships with clients and maintained professional boundaries at all times.
Conducted risk assessments on behalf of clients who were deemed at risk of harm or exploitation.
Managed challenging behaviors from clients in a calm manner by utilizing de-escalation techniques.
Reported any incidents or accidents in accordance with company policy and procedure.
Provided advocacy services for clients during meetings with external agencies or professionals.
Provided emotional and practical support to vulnerable adults.
Worked with a widely diverse community.
Continue to learn about intergenerational trauma practices.
Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
Supported clients to access education, training or employment opportunities.
Encouraged clients to participate in social activities that promoted their physical health and mental wellbeing.
Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
Provided guidance and support to families of clients, offering resources and advice.
Acted as role model for clients by exhibiting positive behaviors.
Used active listening skills and supportive diction to gain respect and trust with clients.