Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cooper Contrucci

Huntington Beach,CA

Summary

Professional beverage expert prepared for leadership roles in hospitality sector. Extensive experience in developing and managing beverage programs, ensuring high standards and customer satisfaction. Focused on team collaboration and achieving results, with reputation for reliability and adaptability. Skilled in inventory management and cost control, with strong interpersonal and communication abilities.


Experienced with optimizing membership services to drive engagement and satisfaction. Utilizes strategic planning and effective communication to enhance member experiences and streamline processes. Track record of leading successful initiatives and fostering team collaboration.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Beverage Director/ Assissant General Manager

HQ Gastropub
10.2022 - Current
  • Trained and mentored staff on product knowledge and service standards to elevate customer satisfaction.
  • Developed and implemented onboarding processes to enhance new hire integration and retention.
  • Maintained detailed records of employee performance and development, in coordination with Human Resources.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Collaborated with team members to maintain cleanliness and organization in the restaurant.
  • Assisted in managing beverage menu selections to enhance customer experience.
  • Supported inventory management processes for efficient stock control and replenishment.

Manager

Graceland Speakeasy
04.2021 - Current
  • Led team initiatives to enhance operational efficiency and streamline processes.
  • Developed and implemented training programs for staff to improve performance and service quality.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and implemented membership engagement strategies to enhance member retention and satisfaction.
  • Negotiated advantageous agreements with vendors/partners that enhanced benefits offerings available exclusively to club members.

Bartender

HQ Gastropub
12.2018 - Current
  • Crafted diverse cocktails and beverages, ensuring quality and presentation standards.
  • Provided exceptional customer service, enhancing guest experience and satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Manager

Hula Girls Shaved Ice
01.2015 - 12.2018
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Designed and implemented event logistics for diverse client needs.
  • Coordinated vendor contracts, ensuring quality service and compliance with agreements.

Education

No Degree - Business Administration

University of Arizona
Tucson, AZ

High School Diploma -

Mater Dei High School
Santa Ana, CA
05-2016

Skills

  • Staff training and development
  • Event planning
  • Customer service experience
  • Inventory management
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Effective communication

Certification

  • Food Handlers Card
  • RBS Certification
  • Harassment Prevention Certification

Languages

English
Spanish
Elementary

Timeline

Beverage Director/ Assissant General Manager

HQ Gastropub
10.2022 - Current

Manager

Graceland Speakeasy
04.2021 - Current

Bartender

HQ Gastropub
12.2018 - Current

Manager

Hula Girls Shaved Ice
01.2015 - 12.2018

No Degree - Business Administration

University of Arizona

High School Diploma -

Mater Dei High School

Similar Profiles

CREATE PROFILE
Cooper Contrucci