Consuelo Villanueva
Merritt,BC
Summary
Dynamic professional with a proven track record in enhancing student engagement and financial management at Saint Louis College and Romeo's No Frills. Excelled in implementing innovative instructional strategies and streamlining bookkeeping processes, demonstrating exceptional assertiveness and instructional skills. Achieved significant improvements in educational outcomes and financial accuracy, ensuring compliance and customer satisfaction. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
33
33
years of professional experience
Work History
Noon Hour Supervisor
Collettville Elementary School
Merritt, British Columbia
01.2017 - Current
- Supervised school yard activities, mediated conflicts, and maintained order.
- Encouraged positive interactions among diverse groups of students.
- Monitored student behavior to ensure compliance with school rules and regulations.
- Provided support to teachers in classroom management and disciplinary issues.
Bookkeeping Manager
Romeo's No Frills
Merritt, British Columbia
06.2017 - 06.2024
- Developed internal controls to ensure compliance with accounting regulations.
- Processed journal entries into the general ledger system accurately and on time.
- Reconciled balance sheet accounts at the end of each month or quarter as necessary.
- Performed regular audits to identify discrepancies in financial records.
- Generated monthly, quarterly, and yearly financial statements for management review.
- Managed payroll processing for staff members and contractors.
- Analyzed and reconciled monthly bank statements, ensuring accurate coding of transactions.
- Worked closely with other departments such as Human Resources and IT to resolve any issues related to bookkeeping processes.
- Analyzed financial data to identify trends or discrepancies for management review.
- Developed and implemented bookkeeping procedures to ensure accuracy of financial records.
- Prepared detailed reports of all accounts receivable and payable activities.
- Provided support for external auditors during annual financial reviews.
- Actively participated in meetings about new bookkeeping policies or changes in existing ones.
Customer Service Representative
Cash Money
Port Coquitlam, British Columbia
03.2015 - 06.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Vancity Credit Union
Port Coquitlam, British Columbia
09.2013 - 09.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Teacher
Saint Louis College
San Fernando , La Union Philippines
03.1992 - 02.1993
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Developed and implemented lesson plans based on curriculum objectives.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Maintained a safe and orderly learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Assessed student performance through tests, quizzes and other assessments.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
Education
Associate of Arts - Medical Office Administration
Douglas College
New Westminster, None03-1994
Associate of Arts - Bachelor of Science in Education
Saint Louis University
Baguio, Philippines03-1988
Skills
- Instructional skills
- Assertiveness
- Nutrition
- Patience and tolerance
- Child development awareness
- Pupil supervision
- Safety and supervision
Affiliations
- I am a friendly outgoing individual who loves to read and travel I am able to type 55wpm and will be available to work anytime.
Timeline
Bookkeeping Manager
Romeo's No Frills
06.2017 - 06.2024
Noon Hour Supervisor
Collettville Elementary School
01.2017 - Current
Customer Service Representative
Cash Money
03.2015 - 06.2017
Customer Service Representative
Vancity Credit Union
09.2013 - 09.2015
Teacher
Saint Louis College
03.1992 - 02.1993
Associate of Arts - Medical Office Administration
Douglas College
Associate of Arts - Bachelor of Science in Education
Saint Louis University
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