Consuelo Perez
Los Angeles
Summary
Dynamic professional with a proven track record at Woods Maintenance Services, excelling in customer service and relationship management. Adept at problem-solving and fostering teamwork, I enhanced client retention rates through effective communication and personalized support. Skilled in CRM systems, I consistently achieved sales goals while maintaining a positive, collaborative work environment.
Overview
17
17
years of professional experience
Work History
Client Services/ Sales
Woods Maintenance Services, Inc.
09.2022 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered prompt service to prioritize customer needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Billing Specialist
Woods Maintenance Services, Inc
04.2008 - 12.2022
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Managed major accounts from data entry, union hour reporting, DIR compliance, LCP Tracking for prevailing and living wage contracts.
Supervisor/ Account Manager
Woods Maintenance Services
04.2008 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed customized account plans for clients to help them achieve their business goals.
Office Manager
Woods Maintenance Services, Inc
10.2017 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Updated reports, managed accounts, and generated reports for company database.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
Education
High School Diploma -
Garfield High School
Los Angeles, CA06-1989
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Active listening
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Client Services/ Sales
Woods Maintenance Services, Inc.
09.2022 - 02.2025
Office Manager
Woods Maintenance Services, Inc
10.2017 - 09.2022
Billing Specialist
Woods Maintenance Services, Inc
04.2008 - 12.2022
Supervisor/ Account Manager
Woods Maintenance Services
04.2008 - 12.2022
High School Diploma -
Garfield High School
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