CONSUELO JIMENEZ
Victorville
Summary
Efficient Order coordinator/customer service proven to succeed in fast-paced, high throughout positions. Skilled at all stages of order processing, from initial acceptance to final shipping. Careful administrator of up-to-date documentation. Eager to adapt to changing working conditions through excellent multitasking and exacting prioritization of tasks.
Overview
14
14
years of professional experience
Work History
Account Coordinator I
Hanesbrands (Fully Remote)
Winston-Salem
10.2022 - 04.2026
- Actively interface with internal (CMG, Marketing, EDM, SAP Team, IT, Credit, EDI, DC's, Logistics, Customer Ops) and external customers to resolve service related issues for assigned accounts and provide all other appropriate information and reports.
- Demonstrated extensive knowledge of order processing systems, including AS400 and SAP, to enhance operational efficiency.
- Working knowledge of the following applicable systems: EDI, Data Warehouse, Microsoft Office, DC Warehouse Management Systems, See Change, Master Data, VMI
- Manage order bank and resolve all applicable issues to meet order dates; issues include pricing, promotion, material set up, terms, inappropriate volumes on orders, addition of reason codes, VAS, direct ships, etc.
- Locate and resolve inventory issues when demand is over availability.
- Locate inventory and recommend inventory moves.
- Execute all applicable reports to manage accounts and perform queries.
- Sought and identified product substitution opportunities to enhance inventory management.
- Applied working knowledge of Routing and Vendor guides to ensure compliance with shipping protocols.
- Understand, monitor, and insure compliance to all policies, procedures and audit requirements, both customer's and HBI's.
- Conduct necessary research to understand and resolve customer chargebacks.
- Where applicable, act as liaison between DC's, freight forwarders, and customers.
- Positive influence on both internal and external customers as well as a 'Guardian' of the business.
- Provided input for process improvements and supported team-building initiatives to foster collaboration.
- Participate in cross functional teams and provide customer/order management expertise.
- Completed travel and weekend work commitments as part of job responsibilities to maintain operational continuity.
- Managed administrative functions for the department to support operations.
Order Coordinator
Hybrid Apparel
Huntington Beach
05.2016 - 10.2022
- Work closely with PPAM for hand-over of orders
- Maintain a strong understanding of customer floor-ready requirements & compliance
- Process sales orders in the business system within 24 hours of receipt
- Review cost sheet/worksheet for accuracy
- Create Sales Order & Cut Ticket in AS400
- Issue packing instructions for all orders
- Pick & pack orders & supply contractors with pack slips & ship labels
- Managed open order profile daily; updated systems for date and order status.
- Informed PPAM & Sales of issues affecting delivery timelines, ensuring transparency and proactive resolution
- Understand & follow up on current production orders/programs from beginning to end, ensuring customer dates are achieved and any issues or challenges are resolved
- Coordinate & collaborate with Production Managers and Import team for shipment status
- Communicated changes to Production & Purchasing departments, facilitating timely adjustments in production progress
- Assigned UPCs to customers based on their product selections.
- Entered item numbers and completed setup in customer website.
- Performed EDI duties including item translations and editing incoming POs for accuracy.
- Submit routing request info prior to routing window requirements to Traffic Department and confirm routing completed with routing window
- Packaged orders systematically in customer systems for efficient processing.
- Operated customer portals to facilitate order management.
- Utilize reporting tools to ensure on-time deliveries
- AS400 Open Order Report, Unity Production Report, Daily Shipping Report, EDI Report, Pick Ticket Report, Packing Detail Report
- Partner with PPAM on monthly Order Confidence report, to applicable SBUs
- Maintained count and balance sheets for accurate inventory tracking.
- Investigated and followed up on account charge backs, resolving discrepancies and maintaining accurate financial records
Manager Assistant
First Line Staffing
Cypress
01.2014 - 05.2016
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standard, deadlines, and proper procedures, correcting errors or problems.
Quality Control Inspector
Dimensions
Irvine
10.2012 - 10.2013
- Conduct routine and non-routine analyses of in-process materials, raw materials environmental samples, finished goods or stability samples.
Education
High School Diploma -
Orange County
Santa AnaSkills
- Releasing orders
- Following pick sheets
- Safety practices
- Verifying shipments
- Preparing packages
- Returns processing
- Quality inspection
- Shipment processing
- Data entry
- Basic math
- Organization
- Computer skills
- Customer Service
- SAP
- Creating RA'S
- Creating Credit Memos
- Work closely with DC
- Manage cancel dates
- Language English and Spanish
Timeline
Account Coordinator I
Hanesbrands (Fully Remote)
10.2022 - 04.2026
Order Coordinator
Hybrid Apparel
05.2016 - 10.2022
Manager Assistant
First Line Staffing
01.2014 - 05.2016
Quality Control Inspector
Dimensions
10.2012 - 10.2013
High School Diploma -
Orange County