Consuelo Gutierrez
Pixley
Summary
Available to work flexible hours. Excellent verbal communication skills and attention to details. Great customer service skills Highly motivated, organized and quick learner. Very Reliable and Hard Working. Ready to give Guests/Customers the best experience.
Overview
12
12
years of professional experience
4027
4027
years of post-secondary education
Work History
Guest Service Agent
Murrieta Hot Springs Resort
Murrieta
04.2025 - 12.2025
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Managed guest reservations and inquiries using property management software.
- Coordinated check-in and check-out processes for smooth transitions.
- Handled guest complaints and resolved issues promptly and professionally.
- Assisted with front desk operations, ensuring efficient workflow during peak times.
- Trained new staff on customer service standards and operational procedures.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Responded to guests, including email, telephone, and in-person inquiries.
Corporate Building Custodian
ABM Industries
09.2024 - 03.2025
- Maintained cleanliness and sanitation standards in designated building areas.
- Performed routine cleaning tasks including dusting, sweeping, mopping and trash removal.
- Stocked restrooms with necessary supplies for maintaining hygiene standards.
- Followed cleaning schedules and ensured timely completion of assigned tasks.
- Conducted routine inspections to identify maintenance needs and safety hazards.
Field Worker
Agriculture
Visalia
08.2023 - 09.2024
- Pick seasonal fruit according to size and ripeness, and discard rotting and over-ripped produce.
- Plant trees, prune, and harvest crops, and pack and load seasonal fruit for shipment.
General Service Representative and Night Auditor
Motel 6
05.2024 - 09.2024
- Provided immaculate customer service to guests when answering telephone inquiries.
- Welcoming guests at check in and processing check outs.
- Processing payments and keeping organized files for auditing.
- Cleaning and restocking general areas to keep a welcoming atmosphere.
- Financial reconciliation, checking all guest charges and room status are accurately recorded, balanced and ready for morning shift.
- Hotel laundry and checking rooms for damage after check out.
Customer Service Representative
Ashly Furniture Store
01.2018 - 07.2018
- Managed distribution center for merchandise pick up and processed client payments.
- Provided outstanding customer service at the front desk while engaging with guests.
- Resolved customer issues over the phone, making customers feel heard and following through with customer satisfaction.
Cashier/ Waitress
Vietnamese Café & Deli
05.2017 - 12.2017
- Welcoming guests, suggesting menu items, taking orders and delivering food and beverages.
- Provided excellent service while answering questions to boost the sale of menu items.
- Managed cash and sales transactions Cafe carefully while keeping records to balance register.
Cashier
HomeDepot
07.2015 - 11.2015
- Operated the cash register and recorded customer's purchases in the POS system, of the store.
- Assisted customers with finding merchandise and looking up information for online purchases.
- Processed returns while adhering to the company policies.
Cashier
Walmart
08.2013 - 11.2013
- Maintained consistent accuracy of the cash register.
- Checked out customers purchases quickly, ensuring accurate price codes discounts while providing appreciable customer service.
Education
GED -
College-Milan Institute -
Milan Institute
Skills
- Customer service
- Time management
- Problem solving
- Attention to detail
- Communication skills
- Team collaboration
- Conflict resolution
- Reliable
- Trustworthy
- Phone etiquette
- Computer Software
- Hospitality
- Hard Worker
Timeline
Guest Service Agent
Murrieta Hot Springs Resort
04.2025 - 12.2025
Corporate Building Custodian
ABM Industries
09.2024 - 03.2025
General Service Representative and Night Auditor
Motel 6
05.2024 - 09.2024
Field Worker
Agriculture
08.2023 - 09.2024
Customer Service Representative
Ashly Furniture Store
01.2018 - 07.2018
Cashier/ Waitress
Vietnamese Café & Deli
05.2017 - 12.2017
Cashier
HomeDepot
07.2015 - 11.2015
Cashier
Walmart
08.2013 - 11.2013
GED -
College-Milan Institute -
Milan Institute