Consuela Contreras
Modesto,CA
Summary
Dynamic customer service professional with a proven track record at Classic Dry Cleaners, excelling in complaint resolution and active listening. Recognized for enhancing customer satisfaction and retention through effective communication and organization. Adept at processing transactions efficiently, fostering trust, and training team members to uphold high service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Classic Dry Cleaners
11.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed orders and payments efficiently, ensuring a smooth transaction experience for clients.
- Maintained cleanliness and organization of workspace, enhancing overall customer satisfaction.
- Collaborated with team members to streamline service processes, improving operational efficiency.
- Educated clients on care instructions for garments, fostering trust and repeat business relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Crew Member
Auntie Anne's Pretzels
09.2022 - 10.2023
- Prepared high-quality pretzel products according to established recipes and standards.
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in training new crew members on operational procedures and best practices.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
General Studies
Gregori High School
Modesto, CA05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Professional telephone demeanor
- Appointment scheduling
- Adaptability to changes
- Communication techniques
- Organization
- Reliable
- Professionalism
Certification
Lash extension certification
Timeline
Customer Service Representative
Classic Dry Cleaners
11.2024 - Current
Crew Member
Auntie Anne's Pretzels
09.2022 - 10.2023
General Studies
Gregori High School
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