Constanza Mancilla

• responsible for the overall park wide cleanliness
• training and developing a team of 50+ staff with ongoing mentoring and coaching.
• creating a fun work and collaborative work environment
• created work schedules and did daily timesheets
• Performed planting, watering, mulching, and edging of lawns
• collected park garbage's, sorted refundable beverage containers and maintained public washrooms

Help large volume of customers every day with positive attitude and focus on customer satisfaction.

• Mentored junior team members, fostering a positive work environment and boosting overall team performance.
• Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
• Operated cash register for cash, credit card and store credit transactions
• Transported merchandise to sales floor and restocked shelves, racks and bins.
• trained in cash office procedures by preparing daily float deposit bags and log
• worked in backroom warehouse to deliver delivery trucks and prepare door to floor readiness.

• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated 50+ team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Enhanced team performance with regular evaluations and constructive feedback.
• prepared daily stock on hand for accurate warehouse deliveries
• worked with fryers, grills and cash

• Provided exceptional guest service, fostering an inviting atmosphere that kept players coming back for more
• oversee 50+ team members
• daily coaching, feedback and evaluation
• monthly inventory count to asses sales
• worked with cash transactions
• Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.