Constanza Andrea Baltra
Toronto,Canada
Summary
I have many years of experience in hospitality including, but not limiting to Luxury Hotels and Restaurants. Experience in customer service with the ability to lead a team. Proactive, dynamic, friendly person with capacities to be able to foster positive relationships with clients to promote customer satisfaction and loyalty. Capabilities to learn fast with good attitude, I am very reliable working in and as a team, I speak, write and read fluent Spanish. I am looking for a full-time and/or Part-Time position to further improve my English and to expand my Intentional Hospitality Career.
Overview
14
14
years of professional experience
Work History
Food Runner/ Busser
Aleria Restaurant and Papis Chulos Mexican Restaurant(Part-time)
11.2024 - Current
- Communicated with chefs regarding potential menu changes or specials for the day.
- Ensured compliance with health code regulations related to food storage temperatures.
- Assisted servers in setting up tables for guests.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Maintained a clean and organized work area throughout shift operations.
Counter Server
Sleepy Pete’s Breakfast Restaurant (Full-time)
Toronto, Canada
12.2023 - 11.2024
- Maintained a clean, organized and stocked work station.
- Ensured compliance with health codes regarding proper storage and handling of food products.
- Performed general maintenance tasks such as sweeping floors, washing dishes.
- Followed safety protocols while operating equipment such as knives, blenders.
- Greeted customers and provided menu information.
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Operated cash registers for transactions with customers.
- Assisted in the preparation of food items, such as salads, sandwiches, and desserts.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Kept the kitchen area clean at all times during shifts.
Cleaning Supervisor
Nordic Cleaning & Maid Services Inc. (Full-time)
Toronto, Canada
04.2019 - 11.2022
- My job consisted of overseeing the overall service Periodic cleaning of Private houses, apartments and common spaces of buildings in the GTA.
- Deep cleaning, post renovations and sanitation
- I Also led a cleaning team daily, collaborating in tasks as part of the cleaning crew. Specialized in deep cleaning of bathrooms and kitchens.”
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Maintained records of completed tasks including work orders and time sheets.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Recruit new staff, Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
Housekeeping Room Attendant
The Anndore House Hotel( Full- time)
Toronto, Canada
04.2018 - 03.2019
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Changed bed sheets daily according to hotel standards and procedures
- Replenished amenities such as soaps, shampoos and toiletries in guest rooms.
- Responded to guest requests for extra towels, blankets or other items.
Restaurant Supervisor
W Santiago Hotels( Full- Time)
Santiago, Chile
01.2017 - 02.2018
- Inauguration opening of 'Karai' Restaurant by Mitsuharu Tsumura 'Nikkei Food', my job consisted of overseeing the overall service of the restaurant
- During the pre-opening, I lead training in the service area, training the staff on greeting and customer satisfaction
- I was then given the responsibility of overseeing the tasks and duties of a team that consisted of 22 people
- My main function was to supervise waiters, bartenders and hostesses
- Lead briefing before each service
- Laid out expectations and goals required to provide excellent service to our customers
- Administrative work, staff scheduling, hiring, supervising closures of cash registers, re-invoicing, billing and returns were part of the responsibilities assigned to me as a supervisor among other duties and responsibilities
Restaurant Captain
W Santiago Hotels( Full-time)
Santiago, Chile
01.2016 - 01.2017
- Overseeing the function to the Hotel’s main restaurant 'Noso'; French cuisine
- My duties and responsibilities were among other things the distribution and supervising the tasks of each Waiter and Hostess
- Check reservations and special requirements, requests of clients and guests
- During the service supervision of timing for each table and made it our priority to ensure our clients overall satisfaction
- In addition, I collaborate with waiters in the event services fell behind in time and ensure every guest was served and attended to in a timely manner
Waitress, Team Leader
W Santiago Hotels ( Full-time)
Santiago, Chile
01.2013 - 01.2016
- I work as a waitress in the Hotel's main restaurant; my duties started at breakfast and extended through peak lunch service hours.
- I worked for several years in dinner service provided elegant service in the hotel’s main restaurant, specializing in French cuisine.
- My main role and priority was to serve and satisfy our guests by creating a unique experience for each of them; attending to their needs and expectations
- Our main goal was to fully personalize services to our guests and, again, prioritize their experience with us and implement the Hotel W 'whatever/whenever' emblem
- Additionally, I took on the role of Team Leader, replacing the supervisor or captain when necessary to ensure smooth operations.
Waitre
W Santiago Hotels( Part-time)
Santiago, Chile
01.2012 - 01.2013
- I worked as a waitress during dinners, coffee breaks, breakfasts and large-scale events, serving high volumes of guests.
- I gained experience in room service, bars and various hotel restaurants.
- I also collaborated as a hostess at the hotel breakfast entrance, helping with reception and guest seating arrangements.
Seasonal Waitress
Hotels Ritz Carlton and Hotel Hyatt ( External company, Grupo Norte)
Santiago, Chile
03.2011 - 01.2012
- I worked as a part-time waitress, providing service in various food and beverage departments, including the hotel's banquets, restaurants, and bars, ensuring high-quality guest experiences
Education
Sommelier course -
Desa
Santiago, Chile01.2016
Sommelier Course -
Capitan wine
Santiago, Chile01.2015
Administration in Human Resourses -
Duoc UC
Santiago, Chile01.2015
Technician in attention toddlers -
Clelia Clavel Dinator
Santiago, Chile01.2011
Skills
- Foodservice
- Customer service
- Hospitality service expertise
- Strong teamwork
- Training and mentoring
- Time management
- Issue resolution
- Restaurant etiquette
- Collaboration
- Schedule development
- Contract management
- Staff management
Languages
- Spanish, fluent written and spoken (native)
- English, intermediate
Timeline
Food Runner/ Busser
Aleria Restaurant and Papis Chulos Mexican Restaurant(Part-time)
11.2024 - Current
Counter Server
Sleepy Pete’s Breakfast Restaurant (Full-time)
12.2023 - 11.2024
Cleaning Supervisor
Nordic Cleaning & Maid Services Inc. (Full-time)
04.2019 - 11.2022
Housekeeping Room Attendant
The Anndore House Hotel( Full- time)
04.2018 - 03.2019
Restaurant Supervisor
W Santiago Hotels( Full- Time)
01.2017 - 02.2018
Restaurant Captain
W Santiago Hotels( Full-time)
01.2016 - 01.2017
Waitress, Team Leader
W Santiago Hotels ( Full-time)
01.2013 - 01.2016
Waitre
W Santiago Hotels( Part-time)
01.2012 - 01.2013
Seasonal Waitress
Hotels Ritz Carlton and Hotel Hyatt ( External company, Grupo Norte)
03.2011 - 01.2012
Sommelier course -
Desa
Sommelier Course -
Capitan wine
Administration in Human Resourses -
Duoc UC
Technician in attention toddlers -
Clelia Clavel Dinator