Constance M'pene-Bala
Cleaner
Calgary ,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Food Industry Worker
Gi Group
04.2019 - 03.2020
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Cleaner
Ever Brite Cleaning Services Ltd
01.2018 - 04.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
Red Cross Donation Recruiter
Red Cross Of Belgium
02.2013 - 05.2013
- Collaborated with various stakeholders to promote social services.
- Implemented and developed programs to address poverty and inequality.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Facilitated communication between clients and other service providers.
Cleaner, Dish Washer, Breakfast Cook
Retirement Home "Résidence Malvina "
07.2009 - 01.2010
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines. Prepare and cook complete meals or individual dishes and foods. Clean kitchen and work areas.
Social Worker Trainee
Movement Against Racism And Xenophobia "MRAX"
03.2010 - 05.2010
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Facilitated support groups and workshops to provide valuable services to clients.
- Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
- Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
- Collaborated with other professionals to plan and coordinate care for clients.
Social Worker Trainee
Battered Women's Shelter " ASBL Au Logis De Wavre"
03.2009 - 05.2009
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
Cleaner
Retirement Home " Le Point Du Jour"
08.2007 - 09.2007
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Telemarketer
FONCOM
07.2004 - 08.2004
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
Education
Bachelor Of Social Work - Sociology
Institut Cardijn
Belgium06.2012
Secondary - Accounting Technician
Athenee Royal De Gembloux
Belgium 06.2008
Skills
- Organization
- Friendly, Positive Attitude
- Time Management
- Public Speaking
- Customer Relations
- Recordkeeping
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Food Industry Worker
Gi Group
04.2019 - 03.2020
Cleaner
Ever Brite Cleaning Services Ltd
01.2018 - 04.2019
Red Cross Donation Recruiter
Red Cross Of Belgium
02.2013 - 05.2013
Social Worker Trainee
Movement Against Racism And Xenophobia "MRAX"
03.2010 - 05.2010
Cleaner, Dish Washer, Breakfast Cook
Retirement Home "Résidence Malvina "
07.2009 - 01.2010
Social Worker Trainee
Battered Women's Shelter " ASBL Au Logis De Wavre"
03.2009 - 05.2009
Cleaner
Retirement Home " Le Point Du Jour"
08.2007 - 09.2007
Telemarketer
FONCOM
07.2004 - 08.2004
Bachelor Of Social Work - Sociology
Institut Cardijn
Secondary - Accounting Technician
Athenee Royal De Gembloux
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