Constance Lee
Kitchener,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Regional Outside Sales Representative
Fusion Sales , Sales Agency
2023.01 - Current
- Perform duties within Sales Agency Environment, as team member, representing 6 companies, 12 different product lines in plumbing and hvac and plumbing showrooms.
- Implement marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Conduct on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Visited clients on-site to give benefit-oriented sales presentations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Sales through one on one meetings, formal presentations, trade shows and contractor events.
Regional Outside Sales Representative
Onward Sales And Marketing Ltd, Sales Agency
2003.05 - 2022.12
- Manufacturer Sales Representative, Territory Sales Manager. Overseeing 500 customers that were blend of wholesale and retail customers with brands represented in plumbing and hvac.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Provided key account service with on site visits, product knowledge sessions. Worked local and national trade shows for both retail and wholesale sector, customer based.
- Designed and implemented product planograms, and displays that were customer and product specific. Assisted in curation of product promotions.
- Encourage relationships between end users and vendors.
Retail Customer Service, Sales Associate-Seasonal
The Bay
2012.09 - 2012.12
- Cashier handling sales and returns and promoted rewards programs, special events and promotions.
- 98% of shifts were closing out, balancing cashing out and deposits to main office.
- Attended to customer complaints and processed product return or replacement requests.
- Assisted customers in making informed purchase choices and selecting products.
- Kept customer spaces clean, neat, stocked and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Education
Some College (No Degree) - Business Administration-Management Studies
Conestoga College-School Of Business
Kitchener, ONSkills
- Experience from all levels of sales as; Direct Independent Consultant, Traditional Retail Sales Environments and Supplier to Retail and Wholesale Chains.
- Thrive on making customer experience excellent.
- Strong belief in continued education and skill development for both work and personal development.
- Organized and Professional.
- Enthusiastic to take on new challenges.
- Cashier experience.
- Enjoy Presentations and Product Demonstrations, engaging with customers.
- Worked as team member and individual.
- Self motivated.
Timeline
Regional Outside Sales Representative
Fusion Sales , Sales Agency
2023.01 - Current
Retail Customer Service, Sales Associate-Seasonal
The Bay
2012.09 - 2012.12
Regional Outside Sales Representative
Onward Sales And Marketing Ltd, Sales Agency
2003.05 - 2022.12
Some College (No Degree) - Business Administration-Management Studies
Conestoga College-School Of Business
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