Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Constance Effiong

Guelph,Ontario

Summary

Dynamic Customer Service Representative with proven expertise at Globacom Limited, excelling in customer relations and conflict resolution. Adept at processing payments accurately and fostering repeat business through exceptional active listening skills. Recognized for enhancing store appeal and effectively managing returns, contributing to a positive shopping experience.

Overview

2018
2018
years of professional experience

Work History

Customer Service Representative

Globacom Limited
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Grabbo Supermarket, Abuja, Nigeria.
Abuja, Nigeria
04.2016 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma - Financial Technology

Conestoga College Institute of Technology And Advanced Learning
Guelph
10.2024

Bachelor of Science - Accounting

University of Benin
Benin City, Nigeria
06.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Complaint resolution
  • Payment processing

Languages

English
Full Professional

Timeline

Sales Associate

Grabbo Supermarket, Abuja, Nigeria.
04.2016 - 02.2018

Customer Service Representative

Globacom Limited

High School Diploma - Financial Technology

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Accounting

University of Benin
Constance Effiong