Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Constance Case

Cambridge,ON

Summary

Dynamic sales and operations professional with a proven track record, excelling in customer relationship management and team leadership. Skilled in contract negotiation and problem resolution, I have successfully implemented strategies that enhanced client retention and boosted sales efficiency, driving significant growth and satisfaction.

Overview

14
14
years of professional experience

Work History

OSR

Badger
Hamilton, Ontario
12.2023 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified key decision makers within target accounts and developed relationships with them.
  • Implemented effective strategies for expanding existing client base while exploring new markets and segments.
  • Maintained an up-to-date knowledge base about current market trends and industry best practices.
  • Tracked industry developments and monitored competitors' activities to stay ahead of the competition.
  • Attended conferences and networking events regularly to build relationships with potential customers.
  • Collaborated with internal teams such as marketing, sales, finance, operations. to develop long-term plans.
  • Resolved customer complaints regarding sales and service.

Operations Manager

WM Of Canada
Kitchener , ON
01.2017 - 12.2023
  • Organized transportation routes and schedules to maximize efficiency while minimizing cost.
  • Trained new employees in safe operation of vehicles, customer service protocols and company policies.
  • Organized weekly meetings with drivers to review delivery schedules, discuss changes in policy or procedure, provide feedback on job performance and address any other issues that may arise.
  • Implemented strategies to improve customer satisfaction ratings through better communication processes between drivers and customers.
  • Assisted in the hiring process by conducting interviews, evaluating candidates' skill sets, and making recommendations on potential hires.
  • Managed the day-to-day operations of the Transfer Station, including driver rollout, scale house operations, budgeting, and fleet management.
  • Measured and reviewed performance via KPIs and metrics.
  • Presented performance and productivity reports to supervisors.
  • Union Negotiations.

Market Sales Manager

WM Of Canada
Kitchener , ON
01.2014 - 12.2017
  • Managed a team of sales professionals by providing guidance, coaching, and feedback on performance metrics.
  • Developed effective training programs for sales representatives on how best to present products in the marketplace.
  • Delivered presentations at conferences highlighting success stories from past projects.
  • Implemented successful pricing strategies to maximize profits while maintaining customer loyalty.
  • Negotiated contracts with vendors to secure cost-effective deals on supplies and materials.
  • Evaluated CRM data to maintain follow up with potential clients and resurrect cold leads.
  • Led, coached and developed employees to achieve sales goals.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed and implemented sales strategies to increase market share.

Inside Sales Supervisor

WM Of Canada
Kitchener , ON
12.2010 - 12.2013
  • Provided training and mentoring for new hires on product knowledge, account management and customer service skills.
  • Implemented strategies to maximize sales efficiency by utilizing CRM systems.
  • Monitored customer feedback and implemented changes accordingly to improve customer experience.
  • Resolved escalated customer complaints in a timely manner while maintaining high levels of professionalism.
  • Managed a team of 10 inside sales representatives to ensure customer satisfaction and meet sales goals.
  • Collaborated with other departments to ensure the smooth implementation of projects related to sales initiatives.
  • Conducted regular meetings with the inside sales team to review goals and objectives.
  • Analyzed daily, weekly, and monthly reports to track performance metrics such as revenue, conversion rate, and call volume.
  • Developed pricing models that offered competitive rates while still meeting company profit margins.
  • Created incentive programs to motivate employees in achieving their individual targets.

Education

Associate of Arts - Business Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
04-2009

Skills

  • Customer relationship management
  • Employee training
  • Contract negotiation
  • Problem resolution
  • Effective communication
  • Client retention strategies
  • Team management
  • Team building
  • Time management
  • Sales strategy development

Accomplishments

  • Four-time Circle of Excellence winner
  • 2016 Sales Manager of the Year
  • 2013 Sales supervisor of the Year.

Timeline

OSR

Badger
12.2023 - Current

Operations Manager

WM Of Canada
01.2017 - 12.2023

Market Sales Manager

WM Of Canada
01.2014 - 12.2017

Inside Sales Supervisor

WM Of Canada
12.2010 - 12.2013

Associate of Arts - Business Management

Conestoga College Institute of Technology And Advanced Learning

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Constance Case