Constance Amponsah
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Publicity/Public Relations Intern
The TARO Group
Toronto, ON
01.2023 - 04.2023
- Compiled contact lists, and grassroots promotions for movie marketing
- Sent out email pitches to potential partners.
- Did daily media monitoring and clippings
- Team communication, participated in agency wide brainstorming sessions and weekly meetings
- Assisted in organizing private movie premieres
- Media research and writing materials for press releases, press kits, media advisories
- Arranged and conducted interviews
- Monitored media coverage
- Researched and compiled media lists
- Assisted with media relations and social media campaigns
- Wrote press releases
- Distributed press releases to media outlets
- Arranged interviews for clients with journalists
- Monitored media coverage of clients
- Created social media content
- Implemented social media campaigns
- Measured the success of social media campaigns
- Assisted in event planning and execution
- Building internal and external relationships.
- Created and distributed press materials.
- Create media lists, coverage summaries and media briefings.
- Managed direct mail, referral marketing, networking and affinity marketing programs.
- Produced monthly progress reports and agendas..
- Wrote and distributed press releases
- Researched and wrote media lists
- Monitored media coverage and created reports
- Wrote and edited materials for pitch decks and media kits
- Conducted media relations activities such as preparing and coordinating interviews
Marketing Promotional Host
Grand Villa Casino
Edmonton, Canada - Alberta
11.2016 - 08.2019
- Was responsible for promotions and cash giveaways, engaged with slot players, dealt with any complaints, issues or concerns.
- Managed social media pages, promotional posts and comments.
- Made daily social media posts to keep social engagement high
- Building relationship with customers, exploring the needs of customers.
- Enhance product sales.
- Gathering customer's information's.
- Introduction promotions and redemptions to customers.
- Introducing promotional campaign to the public place and new product.
- Effective and sensitive communication with a wide range of patients with various ages and backgrounds.
- Collecting and analyzing market data to ensure successful Business Development.
- Creative marketing strategy.
- Creative campaign proposals.
- Designing, writing and producing presentations, press releases, articles, leaflets, reports, publicity brochures, banner, poster, information for web sites and promotional videos.
- Giving speeches in front of several audiences
- Did live promotional giveaways to large crowds of customers
Brand Ambassador
Woodbine Racetrack
Toronto, ON
03.2022 - 11.2022
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Created experiences that drove business results and customer brand engagement.
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Leveraged smartphones, tablets and CRM systems to manage and document daily activities.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Gave personal tours to customers daily
- Maintained professionality and efficiency while working closely with leadership.
- Utilized well-developed communication, active listening and persuasion talents when interacting with people.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Addressed patron issues and quickly resolved complaints.
Administrative Associate
Aramark
Edmonton, AB
06.2017 - 08.2019
- Responsible for petty cash.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Assistance in conducting a simplified accounting.
- Assisting with all aspects of administrative management.
- Checking invoices, bills and purchase orders.
- Created detailed expense reports and requests for capital expenditures.
- Develop and maintain a filing system.
- Documented, restocked and maintained an International distributor's inventory needs.
- Entered data in spreadsheets such as Microsoft Excel and Google Sheets.
- General administration work and correspondence at the Financial Department.
- Handled all memberships and licenses.
- Maintained a clean reception area, including lounge and associated areas.
- Maintained copy of current patient files and files on referral.
- Maintaining and updating all chart information in correct order.
- Managed office supplies, vendors, organization and upkeep.
- Managing company paperwork.
- Office service, data entry, customer service, e-mail communication.
Experienced Server
Real Sports
Toronto, ON
04.2022 - 01.2023
- Followed customer’s specification to deliver excellent consistent service
- Assisted customers with menu selection
- Provided quick and friendly customer service
- Responsible handling cash credit card payments
- Knowledge of wine and beers and cocktails
- Huge sports fan, was able to educate and excite fans attending games
- Managed opening and closing side work for section while greeting and seating guests
- Trained new servers on POS system and side work procedures
- Monitored dining room for proper table maintenance and guest satisfaction
- Communicated with kitchen staff regarding menus, allergies, and modifications
- Ran food and drinks for guests
- Greeted guests and provided them with menus
- Suggested dishes and helped make menu choices
- Answered questions about the menu and wine list
- Brought food and drinks to guests
- Checked on guests to ensure they were satisfied with their meals
Education
Associate of Arts - Public Relations
Humber College
Toronto, ON06.2023
Skills
- Speech Writing
- Community Relationship Building
- Program Planning
- Needs Assessment
- Adobe Systems Creative Cloud
- Public Speaking
- Presentation Specialist
- Public Relations Strategies
- Promotions and Advertising
- Customer Service
- Social Media Platforms
- Sales and Marketing
- Business Decision Advisement
- Verbal and Written Communication
- Relationship Building
- Digital Marketing
- Strategic Planning
- Project Management
- Event Planning
- CRM Software
- Issue and Complaint Resolution
Portfolio
https://www.canva.com/design/DAFfSEFfdVc/RAnAeD1jN_thZWd3h1kFaA/view#2
Timeline
Publicity/Public Relations Intern
The TARO Group
01.2023 - 04.2023
Experienced Server
Real Sports
04.2022 - 01.2023
Brand Ambassador
Woodbine Racetrack
03.2022 - 11.2022
Administrative Associate
Aramark
06.2017 - 08.2019
Marketing Promotional Host
Grand Villa Casino
11.2016 - 08.2019
Associate of Arts - Public Relations
Humber College
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