Consepcion E Nunez

• Facilitated smooth move-ins for new residents by preparing lease agreements and move-in folder.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Conduct engaging property tours, highlighting key features and benefits to prospective residents, resulting in a high conversion rate.
• Manage leasing applications, verify documentation, and ensure compliance with company policies.
• Provide exceptional customer service by addressing resident inquiries and resolving concerns efficiently.
• Collaborate with the team on marketing initiatives, including open houses, social media campaigns, and promotional events.
• Maintain accurate records of leads, follow-ups, and lease agreements using property management software.
• Successfully closed 85 leases in 2024, exceeding the previous year by 20 leases, setting a new personal record.
• Awarded Top Leaser of the Year for outstanding performance and dedication.

• Delivered outstanding customer service, assisting shoppers with product selection and providing recommendations.

• Processed transactions efficiently, handling cash, credit, and returns with accuracy.

• Maintained organized and visually appealing merchandise displays.

• Collaborated with team members to meet sales goals and ensure smooth store operations.

• Resolved customer concerns with professionalism and ensured a positive shopping experience.

• Lifted and carried up to 30-pound boxes
• Responsible for accepting payments from customers, and giving change and receipts
• Organized boxes and shelves to utilize maximum amount of storage
• Developed secretarial experience by receiving calls and communicating effectively with managers
• Networked and created relationships with clients, providing service with a smile and received excellent reviews
• Maintained files and administrative records
• Researched and thoroughly understood new policies, quotes, renewals, policy changes, and audits concerning business.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.