Conroy Castelino
Toronto,Ontario
Summary
Dynamic and results-driven Hospitality and Marketing Management professional with hands-on experience in guest services, marketing communication, and event operations. Known for delivering high-quality service standards, building client relationships, and skilled in hospitality operations and customer engagement across diverse hospitality environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banquet Server
Metro Toronto Convention Centre
09.2025 - Current
- The Metro Toronto Convention Centre (MTCC) is one of Canada's largest and most recognized venues for conferences, trade shows, corporate meetings, and large events. It serves as the premier location in Canada for conferences and events, attracting both national and international visitors. Duties include:
- Serve food and drinks efficiently and according to banquet standards.
- Provide attentive, friendly, and professional service.
- Break down and clean banquet spaces, also return linens, service ware after events.
- Greet guests warmly and professionally & arrange according to event specifications.
Restaurant Server
Adrak
12.2024 - Current
- Adrak Yorkville is a fine-dining Indian restaurant located in Toronto. It offers traditional Indian cuisine, blending authentic flavours with innovative culinary techniques. Known for its elegant ambiance and curated menu, Adrak serves dishes crafted from high-quality ingredients. The restaurant also has a well-selected wine and cocktail list, ensuring a sophisticated dining experience. Duties include:
- Greeting and seating guests, taking orders and providing menu recommendations.
- Setting up, clearing tables, handling payments and inventory.
- Addressing guest feedback and reserving tables for the guests.
Member Care Intern
Ontario Restaurant Hotel & Motel Association (ORHMA)
04.2025 - 07.2025
- The Ontario Restaurant Hotel & Motel Association (ORHMA) is Canada's largest provincial hospitality association, representing over 5,000 members and 11,000 establishments across Ontario. ORHMA advocates for the industry at both provincial and municipal levels, offering expert government relations support, cost-saving programs, and educational services that enhance members' operational success and industry standards. Duties include:
- Support the Membership Team in responding to member inquiries in a timely and professional manner.
- Help onboard new members by preparing welcome packages and supporting their initial engagement.
- Collect feedback from members and identify opportunities to improve services and engagement.
Restaurant Server
I Am Doner
10.2024 - 12.2024
- I Am Doner is an award-winning restaurant known for its Doner Kebabs and Bowls. The customers are very diverse which include families, students, and young professionals they offer a variety of options, including halal meat, vegan, gluten-free, and more. Duties include:
- Greeting & serving customers with a friendly attitude
- Handle cash and electronic transactions accurately, and also handle customer questions and concerns.
Training & Placement Co-ordinator
Don Bosco College
12.2022 - 08.2024
- Don Bosco College offers a three-year degree program in Hospitality Studies. This vibrant course provides both practical and theoretical knowledge, giving students valuable exposure to the latest trends in the hospitality industry. Duties include:
- Coordinated and managed training programs and placements for students
- Fostered relationships with industry professionals and organisations
- Facilitated career development workshops and events
Talent Manager
All Talent
07.2022 - 12.2022
- All Talent is a web portal that helps people in the entertainment industry find high-quality jobs. Talents can connect with production houses & brands worldwide. Production houses and casting agents can find talented individuals easily, with no hidden costs involved. Duties include:
- Developed and delivered compelling pitches to engage potential clients
- Conducted research on prospective clients' requirements
- Secured gigs and effectively marketed talent for performances
Sales Associate
Homes R Us
07.2018 - 03.2022
- Homes R Us is a one-stop lifestyle destination offering various furniture and accessories. Their collection includes classic and modern styles, catering to the diverse tastes of a multicultural audience. Duties include:
- Provided exceptional customer service and assisted with sales inquiries
- Arranged merchandise to enhance showroom appeal and attract customers
- Analyze sales figures, customer reactions, and market trends to anticipate product needs
Education
Post Graduate Certificate - Marketing Management Program
Humber Polytechnic
Toronto, ON08-2026
Post Graduate Certificate - Hospitality & Tourism Management Program
Humber Polytechnic
Toronto, ON08.2025
B.Sc. - Hotel Management and Catering Technology
University of Mumbai
06.2013
Skills
- Strong teamwork
- Time management
- Punctual and reliable
- Relationship building
- Cash handling
- Attention to detail
- Customer service focus
- Adaptive problem solving
Languages
English, Hindi
Certification
- Dean’s Honour Roll - Winter 2025, Humber College
- Smart Serve
- Basics FST Food Handlers Certificate
- Typsy certificate for Introduction to Hospitality Management
- Typsy certificate for Leadership
- Typsy certificate for Introduction to Front Office
- Typsy certificate for Front desk Check-in & Check-out
- Typsy certificate for Housekeeping Applications
- Typsy certificate for Preventative Maintenance
- Received an Appreciation from the New Zealand Consulate General – Mumbai 2024
- An Employee of the Month Award from Homes R Us (UAE) in March 2019.
Timeline
Banquet Server
Metro Toronto Convention Centre
09.2025 - Current
Member Care Intern
Ontario Restaurant Hotel & Motel Association (ORHMA)
04.2025 - 07.2025
Restaurant Server
Adrak
12.2024 - Current
Restaurant Server
I Am Doner
10.2024 - 12.2024
Training & Placement Co-ordinator
Don Bosco College
12.2022 - 08.2024
Talent Manager
All Talent
07.2022 - 12.2022
Sales Associate
Homes R Us
07.2018 - 03.2022
Post Graduate Certificate - Hospitality & Tourism Management Program
Humber Polytechnic
B.Sc. - Hotel Management and Catering Technology
University of Mumbai
Post Graduate Certificate - Marketing Management Program
Humber Polytechnic
Earlier Experience
- Physical Education Specialist & Regional Manager, Leapstart Mar 2017 – Mar 2018
- Supervisor, X-Martis Engineering Jan 2015 – July 2016
- Front desk Receptionist, The Orchid Hotel Oct 2013 – Dec 2014
Other Qualifications
· POS & PMS: Micros, Opera and Silverware
· Microsoft Office Suite